Symmone Williams
Denver,CO
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
ExpressToll E470 WSP
Aurora, CO
03.2023 - 02.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Packer
Baileys Moving And Storage
Centennial, CO
10.2022 - 02.2023
- Packed products in accordance with specified instructions.
- Wrapped items securely using appropriate packing materials.
- Labeled boxes, crates, and other containers accurately.
- Assembled cardboard boxes according to customer specifications.
- Verified labels for appropriate order numbers and item specifications.
- Obtained, moved and sorted products and materials.
- Loaded and unloaded items from machines, carts and dollies.
Security Officer
Securitas Security Services USA
Denver, CO
10.2020 - 12.2022
- Provided escorts for visitors as needed throughout the facility.
- Confirmed visitor identification prior to granting entry into the building.
- Responded to alarms and conducted investigations as required.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Customer Service Representative
Global Call Center Solutions
Columbus, GA
09.2018 - 10.2021
- Outbound CSR for Comcast/Xfinity Home to assure their services are meeting their satisfaction.
- CSR Sales REP for current Comcast/Xfinity Home customers and be
willing to help giving them a better quality in service. - Reviewed account and service histories to identify trends and issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained revenue streams by exhausting every option before offering refunds.
- Tracked each interaction for auditing, reporting and training purposes.
- Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development .
Team Member
Smoothie King
Fort Benning, GA
09.2017 - 10.2018
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- · Prepare our product category leading delicious and healthy smoothies, cleaning, re-stocking, and providing the excellent guest service that our brand is known for.
- Washed and sanitized dishes after every use to protect customers .
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Resolved customer issues promptly in a professional manner.
Cusotmer Service Lead
Winn Dixie
Columbus, GA
05.2012 - 07.2017
- Greet customers upon checking out at register.
- Redeemed coupons and cross-sold products
- Counted product stock to maintain inventory records.
- Collected merchandise from store and searched back-end locations for customer purchases
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Trained new team members in cash register operation, stock procedures and customer
Education
High School Diploma -
Kendrick High School
Columbus, GA05-2011
Skills
- Paperwork Processing
- Complaint resolution
- Account updating
- Data Collection
- Call Management
- Inbound and Outbound Calling
- Payment Processing
- Report creation
- Credit card payment processing
- Product organization
- Promotional support
- Microsoft Office expertise
- Active listening
- Inbound and outbound calling
- Quality assurance controls
- Problem-solving abilities
- Merchandise restocking
- Financial overage analysis
- Product recommendations
- Customer seating
- Customer assistance
- Credit and cash transactions
- Customer greeting
- Bank deposits
- Customer service
- Payment processing
- Cash register operation
- Loss prevention
- Client engagement
- Administrative duties
- System implementation
- Clerical support
- High-energy attitude
References
References available upon request.
Timeline
Customer Service Representative
ExpressToll E470 WSP
03.2023 - 02.2024
Packer
Baileys Moving And Storage
10.2022 - 02.2023
Security Officer
Securitas Security Services USA
10.2020 - 12.2022
Customer Service Representative
Global Call Center Solutions
09.2018 - 10.2021
Team Member
Smoothie King
09.2017 - 10.2018
Cusotmer Service Lead
Winn Dixie
05.2012 - 07.2017
High School Diploma -
Kendrick High School
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