Cherry Faith Deardorff
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 5 years of experience providing quality administrative support to clients.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Merch Summit
04.2023 - 02.2024
- I am handling the email of the customer. I am answering their inquiries and questions about their ordered product and its tracking number.
- Amazon ,Shopify, Oberlo and Ali Express platform management
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Appointment Setter
United Assurance
07.2022 - 01.2023
- I am responsible for contacting leads over the telephone to generate appointments.
- Constantly engaged to support the sales function of a business which includes contacting the cold or warm sales that are geared for making first contact with prospective customers or clients.
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Virtual Assistant
Bundoora Family Clinic | Remote
03.2021 - 08.2022
- Scanning and encoding patients file.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
Real Estate
Appointment Setter
09.2019 - 12.2020
- Outbound Telesales, Calling numbers who are interested to sell their property and at the same time Data Entry, Scrubbing Rearrange List files, and Uploading Leads to Sherpa.
- Negotiated, facilitated, and managed real estate transactions.
- Researched commercial and residential real estate deals.
Education
Bachelor of Science - Hotel And Restaurant Management
Colegio De Kidapawan
Kidapawan City01-2016
Skills
- Data Entry
- Computer Proficiency
- Lead Generation
- Setting appointments
- Microsoft Office proficient
- Real estate
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Full Professional
Filipino
Full Professional
Timeline
Customer Service Representative
Merch Summit
04.2023 - 02.2024
Appointment Setter
United Assurance
07.2022 - 01.2023
Virtual Assistant
Bundoora Family Clinic | Remote
03.2021 - 08.2022
Real Estate
Appointment Setter
09.2019 - 12.2020
Bachelor of Science - Hotel And Restaurant Management
Colegio De Kidapawan