Anita Duong
Monterey Park,CA
Summary
Compassionate IHSS Provider known for high productivity and efficient task completion. Possess specialized skills in personal care assistance, medication management, and nutritional planning. Excel in communication, empathy, and problem-solving to enhance client well-being and support independence. Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records. Efficient Medical Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service.
Overview
22
22
years of professional experience
Work History
IHSS Provider
Lu, Kieu
Monterey Park, CA
01.2020 - Current
- Drove clients to doctors' appointments and social outings.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Warehouse Worker
Titan Foods Inc.
Commerce City, CA
10.2017 - 10.2019
- Used pallet jacks to move items to and from warehouse locations.
- Inspected incoming shipments for damage or discrepancies.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Received and tracked incoming inventory shipments.
Medical Receptionist
C.N.Pang MD
Monterey Park, CA
03.2003 - 03.2009
- Processed referrals for specialist care when requested by physicians or patients.
- Checked patients in and out for appointments and collected co-payments.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Communicated with patients with compassion while keeping medical information private.
- Ordered and maintained supply inventory for medical office.
- Processed patient payments and scanned identification and insurance cards.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
Some College (No Degree) - General Education
East Los Angeles College
Monterey Park, CASkills
- Daily living assistance
- Nutritional planning
- Patient observation
- Care plan adherence
- Transport logistics
- Patient scheduling
- Insurance verification
- Data entry
- Electronic health records
- Phone etiquette
- Team collaboration
- Patient callbacks
Languages
English
Elementary
Cantonese
Professional
Mandarin
Professional
Vietnamese
Professional
References
available upon request.
Timeline
IHSS Provider
Lu, Kieu
01.2020 - Current
Warehouse Worker
Titan Foods Inc.
10.2017 - 10.2019
Medical Receptionist
C.N.Pang MD
03.2003 - 03.2009
Some College (No Degree) - General Education
East Los Angeles College