ANITA DURLAK

• Promoted to Senior Supervisor Role due to demonstrated leadership and ability to improve service quality. Planned and coordinated a team of over 50 cleaners, ensuring service standards were consistently met. Liaised with Clients to resolve issues, enhancing Client satisfaction and service delivery. Optimized cleaning processes, contributing to efficient budget management and resource allocation.
• Nomination to 'Placemaker of the year' 2024

• Receiving positive feedback for effective management, continually working with energy and enthusiasm.
• Adhering to GMP/GDP requirements at all time.
• Stock control and management, timely order processing, product returns processing.
• Ability to anticipate and manage problems, with the ability to prioritize and escalate where necessary.
• Responding to emails and phone calls requests, listening concerns and answering questions.
• Managing team of 30 employees, overseeing the hiring, training, and professional growth of employees.
• Monitoring the cleanliness of workspace at all times.
• Responsible for rostering and tasks assigned for the team.
• Participating in integrated cross-functional continuous improvement meetings.
• Assisting employee payroll processes by tracking attendance logs and expense monitoring.
• Ensuring that Health and Safety is priority on site and all operatives are comply with all HSEQ requirements.
• Ensuring compliance with all Client SOP's at all time.
• Reporting any near hits, incidents/accidents, safety hazards or injuries as per company SOP's.
• Supported employee morale and well-being by developing positive practices centered on career development and individual job satisfaction.
• Conducted site inspections to determine hazard-free environment and potential danger, eliminating health and safety risks.
• Collaborate with contractor/subcontractor staff to close out gaps and make improvements.
• Promote a safe work environment by being present on the job site and positively reinforcing safe behavior.
• THE GEM AWARD for 2019 in recognition of Going The Extra Mile.
• APPLE AWARD for 2023.

• In this role, I was part of the team responsible for the cleanliness and upkeep of the pharmaceutical facility.

This included the cleaning and housekeeping of office spaces, corridors, stairs and facilities in high-end pharmaceutical manufacturing's plant where cleanliness standards were of the highest order.

• Buffing & scrubbing floors with appropriate equipment.
• Maintaining a safe and secure working environment.
• Cleaning office spaces.

• Serving customers at sale counter.
• Offering face to face advice to customers on the stores product.
• Processing returns and refunds as required in line with company procedures.
• Ensuring and adhere to company policies and Health and Safety Procedures.