Holly Ross
Tacoma,Washington
Summary
Accomplished Soft Count Supervisor at Emerald Queen Casino and Hotel, renowned for enhancing cash flow efficiency by implementing strategic process improvements. Expert in cash handling and employee supervision, with a strong focus on leadership and adaptability. Proven track record in mentoring staff and ensuring compliance with gaming regulations, driving continuous improvement and operational excellence.
Overview
2026
2026
years of professional experience
Work History
Soft Count Supervisor
Emerald Queen Casino and Hotel
Fife, WA
2009 - Current
- Supervised daily cash count operations to ensure accuracy and compliance with gaming regulations.
- Trained and mentored staff on cash handling procedures and security protocols.
- Implemented process improvements resulting in enhanced efficiency of cash flow management.
- Coordinated with finance teams to resolve discrepancies in daily revenue reports.
Education
Associate of Science - Human Services
University of Phoenix
Tempe, AZ01.2015
High School Diploma - Contemporary World Problems
Green River Community College
Auburn, Washington, WA06.2004
Skills
- Machine operation & maintenance
- Supervisory experience
- Team Management
- Employee scheduling
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Effective communication
- Cash handling
- Computer literacy
- Performance evaluation
- Staff payroll
Timeline
Soft Count Supervisor
Emerald Queen Casino and Hotel
2009 - Current
Associate of Science - Human Services
University of Phoenix
High School Diploma - Contemporary World Problems
Green River Community College