Rhonda Ward

• Supervise and monitor five {5) employees to accurate money transfers and protected transactions with standardized procedures.
• Provided training according to team members according to casino policies and procedures to ensure accuracy of daily monetary count.
• Increased moral among team by clarifying procedures thereby increasing teams performance by 50%.
• Reduced errors in the soft count process by closely monitoring performance metrics and implementing corrective
• Promoted a positive work environment through clear communication, collaboration, and effective leadership.

Maintained accurate records of currency transactions, ensuring full compliance with internal controls and regulatory requirements.

• Led by example in demonstrating a strong work ethic, commitment to excellence, and dedication to creating a positive workplace environment for all team members.

• Participated in three to four person team assigned to handling day-to-day accounting processes and financial accuracy.
• Assisted supervisor with team to achieve 100% in financial accuracy.
• Excelled in using 10 key machine to achieve and verify financial accuracy.
• Improved efficiency by accurately counting and verifying currency in a timely manner.
• Ensured accuracy in financial reporting through thorough reconciliation of soft count receipts.
• Reduced discrepancies by diligently comparing computer-generated reports with manual counts for verification purposes.

• Conducted and manned assigned posts and duties during shift
• Monitored and authorized entrance and departure of casino employees and visitors during daily shifts
• Reported suspicious activities and persons to law enforcement
• Conducted assigned daytime patrols of key areas to spot and control security concerns
• Count number of patrons on busses when visiting casino
• Reported quickly during emergency situations within assigned post to reduce opportunity for damage and injury

• Welcomed customers and established immediate rapport to encourage gameplay.
• Maintained fast, smooth game pace by efficiently handling chips, money and cards.
• Dealt cards and compared hands to determine winners of games such as blackjack.