Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Timeline
Barista
Anita Fioravanti

Anita Fioravanti

Customer Service
Newark,OH

Summary

Diligent and customer-focused professional with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and consistently maintaining high satisfaction rates. Strong communication and problem-solving skills to effectively enhance the overall customer experience.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Delivery Driver

Instacart & Doordash
02.2021 - Current
  • Deliver goods and/or packages to customers in a timely manner
  • Treating all product with respect and care
  • Working directly with customers and/consumers
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained upbeat, positive attitude in busy, customer-focused environment


This job is overlapping of a couple other jobs and is an ongoing side job.

Home Health Aide

FirstLight Home Care
07.2024 - 12.2024
  • Provided compassionate and personalized care to patients in their homes, reassuring their comfort and well-being
  • Provided companionship and emotional support, engaging in meaningful conversations and activities to improve mental well-being.
  • Documented patient observations accurately in medical records, including changes in condition or behavior
  • Implemented personalized care plans, addressing unique needs and preferences to enhance overall patient satisfaction.
  • Educated patients and families on home care techniques and health management.
  • Monitored patient conditions, identifying and reporting changes to healthcare professionals.

Merchandiser

Keurig Dr Pepper
07.2023 - 07.2024
  • Establish business relationships with store personnel through routine follow-up on requests, proactive pricing, special programs, etc
  • Increased customer engagement through the creation of visually appealing promotional displays.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.




General Manager (GM)

Speedway LLC
05.2021 - 07.2023
  • Following regulations of the health code inspector, OSHA and the procedures that of 7-11/speedway!
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Reviewed financial reports to identify trends for strategic adjustments.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Administrative Assistant

The Salvation Army
10.2018 - 10.2021
  • Being State certified to maintain Homeless management information system
  • Provide case management to our clients, as well as served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.


Production Line Operator

Universal Vaneer
11.2016 - 10.2018
  • Operated production line machinery and equipment to meet daily production targets
  • Performed quality checks on finished products
  • Troubleshooted and resolved minor mechanical issues, minimizing downtime and maximizing productivity
  • Maintained accurate records of production output, including quantities produced and any defects or deviations from standards

Call Center Agent/Sales/CSR

Harry and David, LLC
11.1999 - 01.2012
  • Provided exceptional customer service by promptly addressing and resolving sales return inquiries
  • Managed and received inbound and/or high volume of sales returns, ensuring accurate processing and timely resolution
  • Developed strong product knowledge to effectively address customer concerns related to quality or functionality issues
  • Provided clear information about products and services to help customers make informed decisions.
  • Resolved customer complaints with patience and professionalism to enhance satisfaction.


This job is seasonal and overlapping of some others.

Education

GED -

Newark High School
Newark, OH
05.2000

Skills

  • Data entry
  • Administrative experience
  • Payroll
  • Office management
  • Assistant manager experience
  • Excel
  • Microsoft office
  • Leadership
  • Store management
  • Supervising experience
  • Pallet Jack
  • Personal assistant experience
  • Front Desk
  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration

  • Problem-solving
  • Cash register
  • RF scanner
  • Heavy lifting
  • Warehouse Distribution Experience
  • Schedule management
  • Order Picker
  • Pricing
  • POS
  • Merchandising
  • Retail Management
  • Inventory control
  • Hoyer lift
  • Food safety
  • Cash handling
  • Lift truck
  • Planograms

Accomplishments

    Promoted from Associate to Assistant manager in 2 months, the asked to take my own store being the GM.

Certification

  • ServSafe Food Handler Certification
  • Driver's License

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract WorkInternship

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursPaid sick leave401k matchHealthcare benefitsWork from home optionPaid time off

Timeline

Home Health Aide

FirstLight Home Care
07.2024 - 12.2024

Merchandiser

Keurig Dr Pepper
07.2023 - 07.2024

General Manager (GM)

Speedway LLC
05.2021 - 07.2023

Delivery Driver

Instacart & Doordash
02.2021 - Current

Administrative Assistant

The Salvation Army
10.2018 - 10.2021

Production Line Operator

Universal Vaneer
11.2016 - 10.2018

Call Center Agent/Sales/CSR

Harry and David, LLC
11.1999 - 01.2012

GED -

Newark High School
Anita FioravantiCustomer Service