Anita Hamilton
Norfolk,VA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Registration Intake
Federal Emergency Management Agency, FEMA
Winchester, VA
01.2021 - 05.2024
- Computed, recorded and proofread data or reports.
- Employed organization and multitasking functions to comply with due dates and deadlines.
- Answered telephones, directed calls, and took messages.
- Identified needs of customers promptly and efficiently.
- Answered over 100 calls per shift to assist with customer questions and concerns.
- Worked with cross-functional teams to achieve goals.
Medical Assistant Intern
General Academic Pediatrics
Virginia Beach, VA
12.2023 - 01.2024
- Performed routine dip stick, vision and hearing tests.
- Prepared examination rooms with necessary instruments and supplies.
- Escorted patients to examination rooms and prepared for physician exams.
- Performed patient intake duties, including taking vital signs and medical histories.
- Ensured HIPAA compliance by maintaining confidentiality of patient information.
Customer Care Representative
Modivcare
Norfolk, VA
05.2022 - 09.2023
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Education
Clinical Certified Medical Assistant -
Fortis College - Norfolk
Norfolk, VA12-2023
GED -
Renaissance Academy
Virginia Beach, VA03-2016
Skills
- Customer service (5 Years)
- Remote work (3 Years)
- Problem-Solving abilities
- Active Listening
- Needs Assessments
- Physical Examination
- Vital Sign Monitoring
- Patient Care
- Phlebotomy
- Patient Flow Management
- HIPAA Compliance
Certification
- BLS Certification 11/01/2023, Present
- Phlebotomy Certification 05/04/2022, Present
- Certified Clinical Medical Assistant 12/21/2023, Present
References
References available upon request.
Timeline
Medical Assistant Intern
General Academic Pediatrics
12.2023 - 01.2024
Customer Care Representative
Modivcare
05.2022 - 09.2023
Registration Intake
Federal Emergency Management Agency, FEMA
01.2021 - 05.2024
Clinical Certified Medical Assistant -
Fortis College - Norfolk
GED -
Renaissance Academy