Lacey Bayer
Huntsville,USA
Summary
Dynamic and adaptable professional with a robust skill set and extensive knowledge gained through diverse experiences across multiple industries. Proven ability to rapidly learn and apply new concepts, showcasing versatility in various roles. Open to relocation and authorized to work in the U.S. for any employer, committed to making significant contributions in a new environment while embracing challenges and opportunities for growth. A proactive approach to problem-solving and collaboration ensures effective teamwork and successful project outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Catering Manager
IHG Hotels & Resorts
Huntsville, AL
09.2021 - 12.2021
- Expanded catering client base through networking, internet promotions, and written communication.
- Fostered enduring partnerships with clients to ensure continued collaboration.
- Maintain relationships with event planners to solicit business for the property.
- Prepare and present effective proposals to close business.
- Determine exact requirements for all facets of each event including basic food and beverage, meeting room set-ups, VIP requirements, transportation, agenda and labor charges to finalize event orders.
- Understand menus, hotel profit and strategies.
- Participate in business review meetings, BEO meetings, trainings and other catering sales related meetings as required.
- Oversee client functions and maintain ongoing communication with all departments to ensure client satisfaction.
- Communicate with and guide Banquet Manager on execution of functions.
- Prepare correspondence to customers, internal booking reports and file maintenance.
Assistant Manager
Quality Restaurant Concepts
Huntsville, AL
06.2024 - Current
- Supervises staff to maintain optimal service standards.
- 1. Ensures prompt, friendly service according to company guidelines.
- 2. Directs overall activities and performance of associates on a shift by shift basis. Focusing on our one page focus!
- 3. Breeds a culture using the Vision / Mission statement to guide Teamwork, Results, Integrity, Passion for Service, Fun, Balance, Innovation and being Guest Driven.
- 4. Ensures the immediate response and correction of all verbal guest complaints to self and staff. Refers all verbal and written guest complaints to GM.
- 5. Ensures guest contact as a priority with self, utilizing a target goal of 100% table visitation.
- 6. Enforces alcohol awareness on a shift to shift basis.
- 7. Maintains adequate departmental inventory levels.
- 8. Ensures product preparation and presentation uncompromisingly meeting company standards.
- 9. Effectively schedules associates to meet sales demands.
- 10. Is responsible to the GM for the development of community and sales building events.
- 11. Maintains effective safety and security programs according to company policy and government standards.
- 12. Corrects unsafe practices or conditions.
- 13. Promotes and manages restaurant organization, cleanliness and sanitation.
- 14. Performs routine maintenance and immediately informs General Manager of needed repairs.
- 15. Advises GM of any non- routine situations.
- 16. Communicates with other managers daily through management log and shift change meetings.
- 17. Completes all other assigned duties and responsibili
Manager
Culver's
Owens Cross Roads, AL
03.2024 - Current
- Runs shifts effectively to ensure quality products, guest service and restaurant cleanliness meet Culver’s standards.
- Reviews daily deployment sheet and adjusts to ensure team efficiency while maintaining labor costs.
- Performs restaurant opening and closing procedures effectively.
- Routinely monitors and coaches team on safety best practices.
- Trains team effectively on all restaurant positions.
- Ensures team is knowledgeable concerning products and guest service.
- Ensures proper follow up of visitation and full field reports, including but not limited to cleanliness, hospitality, and ground appearance.
- Administers team member breaks according to federal and state legal requirements.
- Assists team members with mis-punches, voids, discounts, and other managerial POS functions.
- Runs financial report, counts afternoon drawers, enters drawer pickups and completes daily deposits.
- Accesses financial information and completes weekly sales and labor during their shift.
- Monitors daily inventory levels to ensure adequate supply for shift based on current restaurant sales.
- Ensures shelf life, First In-First Out method of inventory rotation and tempering sheet is maintained accurately.
- Ensures the accurate completion of the Quality Control/Safe Food Checklist.
- Attends all management team member meetings.
- Follows restaurant policies and procedures consistently.
- Ensures proper product waste documenting on every shift.
- Runs daily POS labor reports.
Supervisor
Honey Baked Ham Co. LLC
Huntsville, AL
07.2022 - 03.2023
- Store Operations as assigned by Manager and assume all operational control in the absence of Manager.
- Assist in hiring and training of all associates and ensure expectations for each position are met. Assist Manager in the implementation of development plans for staff.
- Effectively works and trains all positions in both the front and back of the house.
- Performs various administrative
- Coaches associates using established processes and tools including Huddles, Observation checklists, and Ham Evaluations.
- Execute store opening / closing procedures and daily / weekly reports.
- Manage/monitor labor and adjust the store staffing based on the demands of the business.
- Monitor production and sales efficiencies including wait times, yields and product quality.
- Ensures proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons. Ensures proper use of equipment. Monitors stocking and clean up duties.
- Ensures FIFO rotation of all product in FOH and BOH including unproduced and produced hams and turkeys.
- Handles complaints with 100% Customer satisfaction according to Company policy.
- Participate in catering and gifting sales and fulfillment in all B2B and Catering processes.
- Lead merchandising transition from promotion to promotion and ensures proper Holiday and non-Holiday set up.
Sous Chef
Bubba's Catering
Huntsville, AL
12.2015 - 09.2020
- Assist with the preparation and planning of catering orders.
- Ensure that kitchen activities operate in a timely manner.
- Resolve customer problems and concerns personally.
- Monitor and record inventory, and if necessary, order new supplies.
- Provide support to junior kitchen employees with various tasks including line cooking, food preparation, and dish plating.
- Adhere to and implement sanitation regulations and safety regulations.
- Manage the kitchen team in the executive chef’s absence.
Receptionist/ HR assistant
The Housing Authority of Columbus
Columbus, GA
04.2010 - 04.2012
- This position was located at the executive offices The Housing Authority of Columbus, GA
- Answered and directed all calls
- Maintained current employee records
- Logged all accident reports into Excel
- Maintained weekly contact with all HAG board members
- Prepared monthly board meeting folders
- Planned corporate meetings and events
Assistant Housing Manager
Westaff at The Housing Authority of Columbus
Columbus, GA
01.2010 - 04.2010
- This position was located at Booker T. Washington housing development
- Showed vacant apartments
- Prepared lease
- Conducted move-in interview
- Assigned and entered work orders
- Updated tenant accounts
- Assisted with annual inspections
- Posted rent payments to tenant accounts
- Interviewed tenants
Section 8 and Public housing Occupancy Specialist
The Housing Authority of Columbus
Columbus, GA
10.2007 - 11.2009
- This position was in the Tenant Selection Office
- Enter applications into the system
- Interviewed clients to determine eligibility
- Verified client income and processed files for intake
- Conducted orientation for new Section 8 clients
- Typed contracts for landlord
Front desk / Medical Assistant
William R. Jordan M.D
Columbus, GA
05.2003 - 05.2007
- Answered multi-lined telephones and made patient appointments
- Maintained and updated patient medical records
- Assisted doctor with routine office visits
- Assisted doctor with procedures that were done in the office
- Called back patient messages
Education
Associate's degree - Nursing
Chattahoochee Valley Community College
Phenix City, AL12.2006
High school or equivalent - Healthcare
Smith Station High School
Smiths, AL05.2003
Skills
- Guest relations
- Clerical experience
- Profit & loss
- Event Planning (5 years)
- SharePoint
- Section 8
- Time management
- Training (1 year)
- Inventory control
- Recruiting
- Conflict management
- Merchandising
- Google Docs
- Quality Assurance
- Budgeting
- Supervising experience (5 years)
- Microsoft Powerpoint
- Appointment Scheduling (2 years)
- Leadership (3 years)
- Teaching
- Growing experience (3 years)
- Negotiation
- Training & development
- ADP (2 years)
- Leasing (1 year)
- Accounts receivable
- Front desk
- Recruiting (3 years)
- OSHA (10 years)
- Outside Sales
- Workday
- Management (4 years)
- Culinary Experience (6 years)
- OneSite
- Hospitality
- Marketing
- Human Resources (Less than 1 year)
- Restaurant experience (6 years)
- Payroll
- Customer service
- Phones (10 years)
- Regulatory Compliance (5 years)
- Outside sales
- Office management
- Upselling (2 years)
- Public relations
- Upselling
- LIHTC
- Order entry
- Documentation review
- Section 8 (3 years)
- Quality Control (4 years)
- Property Leasing
- Cost control
- Cooking
- Sales
- Restaurant experience
- Telecommunication
- Customer support
- Property maintenance
- Administrative Experience (4 years)
- Catering (6 years)
- Food Safety (5 years)
- Restaurant Management (3 years)
- Property Management
- Computer skills
- Receptionist (4 years)
- Banquet Experience (5 years)
- Records management
- Microsoft Outlook
- Microsoft Excel (8 years)
- Data collection
- Events management
- Leadership
- Guest services
- Cash register
- Property management
- Contracts (4 years)
- Customer Service (5 years)
- Fair Housing regulations
- Fair Housing Regulations (5 years)
- Windows
- Cash handling
- Microsoft Office (9 years)
- Kitchen (7 years)
- Client Relations (4 years)
- Hotel experience (Less than 1 year)
- Sales, customer service, management (4 years)
- Supervising experience
- Records Management (4 years)
- Medical Records (3 years)
- Interviewing
- Employment & labor law
- Quality assurance
- Menu planning
- Office Management
- Store management
- Labor Cost Analysis
- Order Entry (3 years)
- Computer literacy (6 years)
- Microsoft Word
- Employee Orientation (3 years)
- Human resources
- Interviewing (4 years)
- Quality control
- Kitchen Management Experience (7 years)
- Event planning proficiency
- Staff leadership
- Food safety
- File management
- Revenue growth
- Lead prospecting
- Sanitation standards
- Staff supervision
- Staff scheduling
- Food presentation
- Portion control
- ServSafe manager
- Order documentation
- Inventory management
- Service promotion
- Marketing initiatives
- Weddings background
- Portioning
- Vendor negotiation
- Kitchen staff leadership
- Food and beverage sales
- Schedule control
- Food and beverage costing
- Catering management
- Catering sales orders
- Lead database management
- Account growth
- Catering consultation
- Contract negotiation
- Event coordination
- Critical thinking
- Food plating and presentation
- Collaboration and teamwork
- Problem-solving
- Training and onboarding
- Work Planning and Prioritization
- Team leadership
- Delegating assignments and tasks
- Safe food handling
- Reliable and responsible
- Labor and overhead cost estimation
- Kitchen staff coordination
- Money handling
- Sales promotion
- Employee supervision
- Recruitment and hiring
- Catering services
- Relationship building
- Performance improvement
- Sales and marketing
- Facilities planning
- Operations management
- Managing reservations and large parties
- Back of house management
- Recruitment
- Monitoring food preparation
- Supply ordering and management
- Scheduling
- Cost estimation
- Scheduling staff
- Customer retention
- ServSafe food manager
- Sanitation
- Profitability optimization
- POS terminal operation
- Kitchen equipment operation and maintenance
- Expense tracking
- Liquor law compliance
- Front of house management
- Calm and pleasant demeanor
- Building maintenance
- Coaching and mentoring
- Cost controls
- Service delivery management
- Conflict resolution
- Investigating complaints
- ServeSafe manager
Certification
- Driver's License
- ServSafe
- July 2023 to July 2028
- Manger servsa
Additional Information
I am an extremely hard worker with a variety of experience and skills that I could bring to your company.
Timeline
Assistant Manager
Quality Restaurant Concepts
06.2024 - Current
Manager
Culver's
03.2024 - Current
Supervisor
Honey Baked Ham Co. LLC
07.2022 - 03.2023
Catering Manager
IHG Hotels & Resorts
09.2021 - 12.2021
Sous Chef
Bubba's Catering
12.2015 - 09.2020
Receptionist/ HR assistant
The Housing Authority of Columbus
04.2010 - 04.2012
Assistant Housing Manager
Westaff at The Housing Authority of Columbus
01.2010 - 04.2010
Section 8 and Public housing Occupancy Specialist
The Housing Authority of Columbus
10.2007 - 11.2009
Front desk / Medical Assistant
William R. Jordan M.D
05.2003 - 05.2007
Associate's degree - Nursing
Chattahoochee Valley Community College
High school or equivalent - Healthcare
Smith Station High School