Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Anita Herrera

Anita Herrera

Enumclaw,WA

Summary

Driven and meticulous professional with extensive experience in housekeeping and customer service, notably at Multicare. Excelled in maintaining high standards of cleanliness and guest satisfaction, leveraging skills in residential cleaning and effective communication. Demonstrated ability to manage supply inventory and adhere to safety protocols, contributing to enhanced operational efficiency and positive guest experiences.

Overview

28
28
years of professional experience

Work History

Housekeeper

Multicare
01.2021 - 12.2023

Engaged with patient rooms requirements and amenities to promote patient satisfaction ,adhere to professional house cleaning maintain clean and sanitized rooms for new patients.

Tagging and Cashiering

Goodwill
09.2017 - 04.2020

Preparing merchandise for sales floor by tagging and pricing merchandise ,maintain accurate records of costumer payments processed payments in person with focus on accuracy and efficiency.

Deli Team Leader

Emerald Downs Racing
03.1996 - 06.2002
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Learned other teammates' work tasks to train as backup.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Monitored food preparation, production, and plating for quality control.

Housekeeping Room Attendant

Snorting Elk
11.1995 - 07.1998
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Education

Enumclaw HS
Enumclaw, WA
06.1992

Skills

  • Residential Cleaning
  • Supply Inventory Management
  • Cleaning techniques
  • Laundry Management
  • Customer Service
  • Restroom detailing
  • Guest Relations
  • Customer service-focused
  • Ceiling fan cleaning
  • Waste disposal
  • Customer-Oriented
  • Dusting furniture
  • Cleaning and organizing abilities
  • Cleaning bathrooms
  • Chemical Handling
  • Complex Problem-Solving
  • Vacuuming and sweeping
  • Teamwork
  • Vacuuming
  • Housekeeping
  • Excellent oral and written communication
  • FLUENT IN LANGUAGE
  • Mopping and sweeping
  • Hazardous chemical training
  • Hospitality background

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Housekeeper

Multicare
01.2021 - 12.2023

Tagging and Cashiering

Goodwill
09.2017 - 04.2020

Deli Team Leader

Emerald Downs Racing
03.1996 - 06.2002

Housekeeping Room Attendant

Snorting Elk
11.1995 - 07.1998

Enumclaw HS
Anita Herrera