Anita Howard
Wauwatosa,WI
Summary
Professional hospitality expert with proven capability in managing high-volume events and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting dynamic service needs. Skilled in delivering exceptional service, handling guest requests, and maintaining polished and efficient dining experience. Reliable and results-driven, with knack for seamless coordination and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Banquet Server
Delaware North
09.2023 - Current
- Setting up for meetings, non game day events and small parties
- Breaking down and cleaning after events
Inbound Benefits Specialist
Delta Dental
11.2021 - 08.2023
- Company Overview: Minnesota
- Greeting Customers
- Verify HIPAA information
- Sending out new ID cards for member
- Processing and Adjusting Claim
- Minnesota
Customer Service Representative
Cash Net USA
10.2022 - 04.2023
- Company Overview: Phoenix, AZ
- Greeting Customers
- Taking Payment Method and Giving Customers information about there Loans and Payment Due Dates and Amounts
- Phoenix, AZ
Account Coordinator
McKesson
05.2021 - 11.2021
- Company Overview: Scottsdale, AZ
- Calling Pharmacies, Insurance plans to verify Patient Medication and April Authorization Status
- Verified HIPAA
- Scottsdale, AZ
Customer Service
FIS- Snap VXI Global
01.2021 - 04.2021
- Company Overview: Phoenix, AZ
- Providing California callers with their PEBT, Balance, resetting pin and reissuing cards out to the callers
- Updating Address for callers as well as providing information about their case
- Taking over 60-80 calls a day
- Greeted customers
- Conducted customer service surveys
- Resolved customer issues
- Worked in the inbound call center
- Responded to inquiries and issues
- Managed customer accounts
- Managed client records
- Performed customer service surveys
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Resolved customer information and complaints
- Phoenix, AZ
Chat Support Specialist
VXI Global Solutions
10.2020 - 01.2021
- Company Overview: Phoenix, AZ
- Chatting with Apple customers, who have Questions about a product or needs help
- Customer Support
- Phoenix, AZ
Customer Service
ShopHQ
05.2020 - 10.2020
- Company Overview: Eden Prairie, MN
- Taking calling from customer, taking and placing orders for customers
- Taking over 80 calls a day, transferring and helping customers with items descriptions
- Managed customer accounts
- Handled emails, inbound calls, and outbound calls
- Assisted customers with questions
- Interacted with customers through live chat
- Handled billing issues and order inquiries
- Assisted customers via live chat
- Responded to inquiries and issues
- Responsible for troubleshooting applications
- Resolved customer issues
- Greeted customers
- Managed customer accounts
- Eden Prairie, MN
Customer Service/Cashier
Walmart
02.2019 - 09.2019
- Company Overview: Shakopee, MN
- Checking out and greeting customers, also doing returns and or exchanges on items for customers
- Shakopee, MN
Data Entry Clerk (Contract)
Cokem International
10.2018 - 02.2019
- Company Overview: Shakopee, MN
- Entering and shipping out orders for customers, answering calls and replying back to customers emails
- Making Return labels
- Shakopee, MN
Education
High school diploma -
Holy Redeemer
Milwaukee, WI06-2013
Skills
- Data-Entry
- Customer Service
- CSR
- Microsoft Word
- Live Chat
- Microsoft Powerpoint
- QuickBooks
- Computer skills
- Microsoft Office
- Microsoft Excel
- Administrative experience
- Windows
- Operating Systems
- Database management
- Communication skills
- Typing
- Cash handling
- Basic maths
- HIPAA
- Microsoft Access
- Zendesk
- Cash register
- Financial services
- Account management
- Hospitality
- Help desk
- Retail sales
- Data analysis skills
- Data collection
- Phone etiquette
- Serving
- Cleaning
- Shipping & receiving
- Organizational skills
- Customer support
- Strong teamwork
- Time Management
- Table setting knowledge
- Food Service
- Customer service focus
- Adaptive Problem Solving
- Event Setup and Breakdown
- Clearing tables efficiently
- Physical coordination
- Clear Communication
- Event Setup
- Food handling
- Service prioritization
- Arranging banquet hall
- Proper food handling
- Menu Memorization
- Bussing and Table Resets
- Food Running
- Food safety understanding
- Dining area maintenance
- Food station setup
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Banquet Server
Delaware North
09.2023 - Current
Customer Service Representative
Cash Net USA
10.2022 - 04.2023
Inbound Benefits Specialist
Delta Dental
11.2021 - 08.2023
Account Coordinator
McKesson
05.2021 - 11.2021
Customer Service
FIS- Snap VXI Global
01.2021 - 04.2021
Chat Support Specialist
VXI Global Solutions
10.2020 - 01.2021
Customer Service
ShopHQ
05.2020 - 10.2020
Customer Service/Cashier
Walmart
02.2019 - 09.2019
Data Entry Clerk (Contract)
Cokem International
10.2018 - 02.2019
High school diploma -
Holy Redeemer