Brittany Harvey
Production Associate
Euclid,OH
Summary
Motivated Customer Service Advocate with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Skilled Production Worker offering 5 plus years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Reliable Patient Transport Attendant offering 4 years of experience moving patients to designated operating rooms and treatment areas. Encouraging and friendly individual possessing excellent interpersonal skills and positive disposition. Comfortable lifting 200 pounds and transporting deceased patients.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Banquet Server
LGC Hospitality
Cleveland, OH
04.2012 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Responded to guest inquiries and requests promptly and courteously.
- Set up banquet tables and chairs based on event requirements.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Shipping and Receiving Technician
Stakes Manufacturing
Eastlake, OH
08.2021 - 02.2022
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Cafe Supervisor
Speedway Gas Station
Willoughby, OH
10.2018 - 04.2020
- Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Product Associate
Brand Castle
Cleveland, OH
05.2017 - 12.2018
- Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
- Studied multi-faceted development issues and suggested solutions to satisfy project goals and adhere to timeline and budget parameters.
- Inspected finished products for quality and adherence to customer specifications.
- Inspected products and machines to maintain quality and efficiency.
- Made sure that products were produced on time and are of good quality.
- Monitored and adjusted machine settings for optimal production output.
- Observed production deadlines with timely delivery of production goals and objectives.
Patient Transporter
Lake Health West Medical Center
Willoughby, OH
05.2016 - 11.2017
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
Housekeeping Supervisor
Lake Health West Medical Center
Willoughby, OH
02.2016 - 04.2018
- Adhered to safety protocols by enforcing proper equipment usage.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Education
High School Diploma -
08.2003 - 05.2007
Skills
Multi-line phone talent
Staff education and training
Complaint resolution
Money handling abilities
Creative problem solving
OSHA guidelines
Material loading and unloading
Worksite safety
Assembly protocols
Production deadline management
Data Entry
Timeline
Shipping and Receiving Technician - Stakes Manufacturing
08.2021 - 02.2022
Cafe Supervisor - Speedway Gas Station
10.2018 - 04.2020
Product Associate - Brand Castle
05.2017 - 12.2018
Patient Transporter - Lake Health West Medical Center
05.2016 - 11.2017
Housekeeping Supervisor - Lake Health West Medical Center
02.2016 - 04.2018
Banquet Server - LGC Hospitality
04.2012 - Current
Margaret Ireland - High School Diploma,
08.2003 - 05.2007