Aleijah Harris
Atlanta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Server/ Hookah Server
Escobar Southside /Escobar Seafood
07.2020 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Prepared and served hookahs, making sure customers were satisfied with their order
Hookah Server
Members Only After Hours
01.2020 - 02.2021
- Greeted guests in with friendliness and professionalism.
- Managed inventory, placed orders and handled payment for hookah orders .
- Increased sales significantly by upselling higher-end flavors to customers.
- Distributed hookah to about 25 customers every hour.
Customer Service Representative
Kroger
05.2018 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Bachelor Of Arts - Business
Georgia State University
Atlanta, GA05.2024
Skills
- Business Development Understanding
- Customer Relations
- Staff Training
- Problem-Solving Ability
- POS Systems Expertise
- Multi-Line Phone Talent
Timeline
Server/ Hookah Server
Escobar Southside /Escobar Seafood
07.2020 - Current
Hookah Server
Members Only After Hours
01.2020 - 02.2021
Customer Service Representative
Kroger
05.2018 - 08.2021
Bachelor Of Arts - Business
Georgia State University
Similar Profiles
Jermaine GentlesJermaine Gentles
Housekeeper at David EscobarHousekeeper at David Escobar
Paulina EscobarPaulina Escobar
Freelance Artist at Paulina EscobarFreelance Artist at Paulina Escobar
Edith Evangelina BarbozaEdith Evangelina Barboza
Administrador de obra at Municipalidad de EscobarAdministrador de obra at Municipalidad de Escobar
Monet SaundersMonet Saunders
District Manager of Inside Sales at Republic National Distributing CompanyDistrict Manager of Inside Sales at Republic National Distributing Company
Samantha BostonSamantha Boston
Agricultural Commodity Consultant at Self Employed WebAgricultural Commodity Consultant at Self Employed Web