Christine Rulle
Frederick,MD
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Passionate and ambitious individual with the ability to work in a fast-paced environment. Strong knowledge in customer service. Excellent communication skills and problem-solving abilities. Strive to give the best possible experience to all customers. Reliable with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Dutch's Daughter restaurant
09.2020 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Consulted with managers to organize special events and promotions
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests
Bartender
Old dominion Sushi and grill
10.2016 - 03.2020
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Consulted with managers to organize special events and promotions.
Server/Bartender
Primanti Bros
07.2016 - 09.2017
- Worked as server part time during day.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Bar manager
Olives
08.2012 - 10.2016
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules for over 20 employees, maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled cash on daily basis, which built trustworthiness and loyalty with owners.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Determined business needs by acquiring client feedback for process improvements.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Consulted with managers to organize special events and promotions.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
Education
Associate of Arts - Nursing
Hagerstown Community College
Hagerstown, MD05.2025
High School Diploma -
North Hagerstown High School
Hagerstown, MD05.2002
Skills
- Microsoft Excel
- Typing
- Bartending
- Customer Service
- Banking
- Order Fulfillment
- Management Experience
- Certifications and Licenses
- Regulatory Compliance
- Departmental Operations
- Team Goals
- Customer Needs Assessments
- Business Development Understanding
- Night Safe Deposits
- Dining Room Management
- Guest Satisfaction
- Supplier Contract Negotiation
- Safe Work Practices
- Skilled in Mediation
- Corrective Actions
- Aloha POS
- Supply Ordering
- Wine and Liquor Expertise
- Hospitality and Accommodation
- Safe Serving Knowledge
- Team Leadership
Additional Information
- Authorized to work in the US for any employer
Timeline
Server/Bartender
Dutch's Daughter restaurant
09.2020 - Current
Bartender
Old dominion Sushi and grill
10.2016 - 03.2020
Server/Bartender
Primanti Bros
07.2016 - 09.2017
Bar manager
Olives
08.2012 - 10.2016
Associate of Arts - Nursing
Hagerstown Community College
High School Diploma -
North Hagerstown High School