Jermel Corbett
Tech-Support
Frisco,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Server
Pappadeaux's Seafood Kitchen
04.2015 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Associate
Amazon fulfillment center
Dallas, TX
2021.04 - 2023.05
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Operated box or straight trucks and cargo vans.
- Loaded, unloaded, and moved material to and from storage and production areas.
Tech Support
Solai & Cameron Technologies
03.2019 - 11.2021
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and quickly troubleshot errors.
Customer Service Representative
Service Management Solutions
01.2013 - 04.2016
- Create Tickets in Treole ticketing system
- Record trouble shooting techniques in treole ticketing systems
- Used multiple remote tools to solve end user issues
- Primary duties were assisting customers with their accounts and new customer account activation for Direct TV
- Dispute resolution and problem solving for customers experiencing problems with their service and/or accounts.
Education
Associates of Applied Science Degree - Information Technology in Network Systems Administration
ITT Technical Institute
09.2013
High School Diploma -
John Marshall High School
Oklahoma City, OK05.1994
Skills
- 30 wpm Key Strokes Management Experience
- Team Oriented Hard Working
- Eligibility Determinations
- Written and Oral Communications
- Call Controlling
- Problem-Solving Ability
- Training Development Aptitude
- Managing Multiple Tasks
- Customer Relations
- Report Preparation
- Business Development Understanding
Accomplishments
Awards and Activities:
- ITT Technical Institute- Highest Honors
Timeline
Associate
Amazon fulfillment center
2021.04 - 2023.05
Tech Support
Solai & Cameron Technologies
03.2019 - 11.2021
Server
Pappadeaux's Seafood Kitchen
04.2015 - Current
Customer Service Representative
Service Management Solutions
01.2013 - 04.2016
Associates of Applied Science Degree - Information Technology in Network Systems Administration
ITT Technical Institute
High School Diploma -
John Marshall High School
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