Charmaine Young

• Coordinated appointment bookings, managed phone inquiries, greeted clients, processed payments, and created client service tickets for streamlined operations.
• Demonstrated a high level of customer service to increase retention and satisfaction.
• Educated clients on proper hair care techniques to promote healthier hair between appointments.
• Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
• Processed payments and recorded sales efficiently to enhance overall customer experience.
• Implemented creative marketing strategies that attracted new clients while retaining existing ones.

• Educated and advised callers on health benefits and related processes to enhance understanding and satisfaction Processed enrollment related transactions and took ownership of issues through resolution Researched customer requests and followed up with customers. Supported company projects and executed administrative duties. Assisted with additional projects to support team objectives. as needed
• Supported LaSalle Network clients with inbound calls and email inquiries.
• Resolved customer issues using clear communication and active listening.
• Documented service requests in CRM systems and call logs.

• Assessed borrower creditworthiness and financial documents to determine loan eligibility, facilitating informed lending decisions.
• Developed customized loan solutions to meet diverse client needs and financial goals.
• Collaborated with underwriting team to streamline loan approval processes, ensuring timely decisions.
• Educated clients on various loan products, terms, and implications for informed decision-making.
• Facilitated communication through inbound and outbound calls to provide customer support.
• Reached out through cold calls to pre-qualified customers to generate interest in loan products.
• Managed the process of receiving, reviewing, and uploading bank statements for loan applications.

Analyzed and processed new client insurance information to ensure accurate records

Handled 150-200 inbound calls daily for scheduling hospital stays, providing timely assistance to clients

Coordinated scheduling of outpatient surgical procedures

Uploaded and updated individual insurance information to maintain current client records

Scheduled outpatient surgical procedures