Melanie AQUINO
Miami,FL
Summary
Dynamic professional with extensive experience at AT&T, excelling in customer relationship management and operational excellence. Proven ability to enhance team performance through effective training and mentorship. Skilled in inventory management and cash handling, consistently delivering exceptional service in fast-paced environments while maintaining high standards of safety and sanitation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Prep-Cook/Frontline Server
DCG -District Chicken & Gyro
Miami, FL
05.2025 - 07.2025
- Prepared and portioned ingredients for menu items, ensuring quality and consistency.
- Served customers promptly and provided excellent customer service in a fast-paced environment.
- Managed the cash register, processed orders, and handled payments accurately.
- Restocked inventory and maintained organized storage areas following FIFO standards.
- Maintained cleanliness and adhered to health and safety guidelines at all times.
- Assisted with opening and closing duties, ensuring smooth daily operations.
Barista/Cashier/Prep-cook
Midtown Boba
Miami, Fl
12.2024 - 07.2025
- Experienced in food and beverage service, including roles as Barista,Boba maker,Prep cook,and Cashier in a fast- paced cafe setting.
- Skilled in drink customization, flavor balancing, and drink preparation maintaining quality and consistency under pressure.
- Strong customer service background with the ability to provide friendly,efficient,and accurate service.
- Proficient in cash handling, operating POS systems, and managing high-volume transactions.
- Knowledgeable in food prep, portion control, and maintaining a clean and organized kitchen/workstation.
- Able to multitask effectively while meeting health and safety standards.
Substitute Teacher
Kelly Services
Miami Lakes, Fl
10.2023 - 12.2024
- Experienced in designing and implementing educational programs and lesson plans that meet learning objectives.
- Ability to maintain a structured and disciplined classroom environment that promotes learning.
- Skill in creating and administering tests and assignments to evaluate students progress and understanding.
- Understanding and patience to support student's emotional and educational needs.
- Ability to adjust teaching methods and strategies to meet the diverse needs of students and the dynamic educational environment.
Manager
AT&T
Surfside, Fl
02.2022 - 11.2023
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Launched quality assurance practices for each phase of development.
- Established team priorities, maintained schedules and monitored performance.
- Mentored team members to enhance professional development and accountability in the workplace.
- Created employees schedules to align coverage with forecasted demands.
- Supervised day to day operations to meet performance, quality and service expectations.
Assistant Store Manager
Advance AutoParts
Miami, Fl
01.2021 - 02.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained a safe and secure work environment for employees.
- Coached sales associates in product specifications,sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies,inventory shrinkage and drive-off.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
High School Diploma -
Acceleration Academies
Miami Gardens, Fl06.2023
Skills
- Negotiation and conflict resolution
- Customer relationship management
- Business development understanding
- Operational excellence
- Product and service knowledge
- Training
- Staff training
- Time management
- Classroom management
- Childcare
- Curriculum development
- Assessment and evaluation
- Food preparation
- Beverage preparation
- POS system operation
- Inventory management
- Cash handling
- Sanitation and safety compliance
- Quick-learning
- Teamwork and collaboration
- Following instructions
- Punctual and honest
Certification
Driver's License, 03/23, 04/31
Languages
English
Professional
Spanish
Professional
Timeline
Prep-Cook/Frontline Server
DCG -District Chicken & Gyro
05.2025 - 07.2025
Barista/Cashier/Prep-cook
Midtown Boba
12.2024 - 07.2025
Substitute Teacher
Kelly Services
10.2023 - 12.2024
Manager
AT&T
02.2022 - 11.2023
Assistant Store Manager
Advance AutoParts
01.2021 - 02.2022
High School Diploma -
Acceleration Academies