Anita Jenkins
Highlands
Summary
Customer service and claims professional with experience in claims intake, disaster assistance programs, call center operations, and remote customer support. Proven ability to manage high-volume customer interactions, resolve complex issues, and maintain accurate case documentation. Known for delivering empathetic client service while meeting productivity and quality standards in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Boss Bae Treats
Baytown
04.2025 - Current
- Created diverse confectionery items and festive decorations tailored to event-specific requirements, achieving high customer satisfaction and repeat business.
- Oversaw the complete order fulfillment process, from customer inquiries to product delivery, while maintaining exceptional quality and service standards.
- Balanced business operations with personal career objectives, showcasing strong time management and organizational skills.
FEMA Claims Specialist
Maximus Services, LLC
McLean
07.2024 - 03.2025
- Established and maintained strong client relationships, ensuring clear communication and efficient claim handling.
- Managed a high volume of claim intakes with meticulous attention to detail, ensuring accurate and timely documentation.
- Delivered exceptional customer service, consistently upholding professional standards and enhancing client satisfaction.
- Facilitated seamless communication between clients and internal teams to expedite claim resolutions.
- Identified process improvements that optimized workflow efficiency and reduced processing times.
- Contributed to a collaborative team environment by sharing best practices and supporting colleagues in complex cases.
Customer Service Representative
Teleperformance
Salt Lake City
07.2023 - 06.2024
- Established and maintained strong relationships with clients, ensuring clear communication and efficient handling of their claims.
- Managed a high volume of claim intakes with meticulous attention to detail, resulting in accurate and timely documentation.
- Delivered exceptional customer service, consistently upholding professional standards and enhancing client satisfaction.
Support Specialist
Kelly Connect
Troy
11.2022 - 06.2023
- Delivered exceptional customer service, consistently achieving and surpassing productivity targets through efficient interaction handling.
- Facilitated client support by assisting with account inquiries, resolving technical issues, and managing booking details.
- Enhanced customer satisfaction by providing timely and accurate responses, contributing to the maintenance of high service standards.
Service Center Claims Intake Representative
Sedgwick
Memphis
02.2022 - 10.2022
- Established and maintained strong relationships with clients, ensuring clear communication and efficient handling of their claims.
- Managed a high volume of claim intakes with meticulous attention to detail, resulting in accurate and timely documentation.
- Delivered exceptional customer service, consistently upholding professional standards and enhancing client satisfaction.
Customer Service Representative
Sutherland Global
Las Vegas
05.2021 - 01.2022
- Delivered exceptional customer service, consistently achieving and surpassing productivity targets through efficient interaction handling.
- Facilitated client support by assisting with account inquiries, resolving technical issues, and managing booking details.
- Enhanced customer satisfaction by providing timely and accurate responses, contributing to the maintenance of high service standards.
Owner/Operator
Simply A Taste of Elegance
Baytown
02.2014 - 04.2020
- Orchestrated full-service catering and event planning for weddings and corporate functions, ensuring seamless execution and client satisfaction.
- Supervised a team of 6 on-call staff, focusing on efficient operations and quality service delivery.
- Handled administrative duties, including customer service interactions, accurate data entry, and timely payroll processing.
Administrative Assistant
KBR-Allstate Technical Services
Deer Park
10.2013 - 01.2014
- Facilitated the hiring process by managing E-Verify procedures, maintaining employee records, and supporting drug testing protocols.
- Contributed to employee development by delivering an Ethics training course for new hires.
Education
Bachelors - Business-Human Resource Management
University of Phoenix
Houston, TX01-2013
Associates - Hospitality-Property Management
University of Phoenix
Houston, TX01-2011
Skills
- Data analysis
- Excel
- Internet Research
- Microsoft Word
- PowerPoint
- Manage Time
- Organize
- Multitask
Timeline
Owner/Operator
Boss Bae Treats
04.2025 - Current
FEMA Claims Specialist
Maximus Services, LLC
07.2024 - 03.2025
Customer Service Representative
Teleperformance
07.2023 - 06.2024
Support Specialist
Kelly Connect
11.2022 - 06.2023
Service Center Claims Intake Representative
Sedgwick
02.2022 - 10.2022
Customer Service Representative
Sutherland Global
05.2021 - 01.2022
Owner/Operator
Simply A Taste of Elegance
02.2014 - 04.2020
Administrative Assistant
KBR-Allstate Technical Services
10.2013 - 01.2014
Bachelors - Business-Human Resource Management
University of Phoenix
Associates - Hospitality-Property Management
University of Phoenix