Anita Jenson
Austin,TX
Summary
Dynamic pharmacy professional with extensive experience at HEB Pharmacy, excelling in medication therapy management and compassionate patient care. Proven track record in optimizing workflows and enhancing customer satisfaction. Skilled in regulatory compliance and staff development, ensuring high standards in pharmacy operations and patient safety. Committed to continuous improvement and team leadership.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Staff Pharmacist
HEB Pharmacy
San Antonio, Texas
10.2024 - Current
Pharmacy Manager
HEB Pharmacy
San Antonio, TX
07.1997 - 08.2024
- Managed daily pharmacy operations and ensured compliance with regulations.
- Supervised pharmacy staff to enhance workflow and customer service.
- Coordinated medication orders and inventory management processes.
- Trained new employees on pharmacy procedures and best practices.
- Reviewed prescriptions for accuracy and safety before dispensing.
- Assisted customers with prescription inquiries and health consultations.
- Collaborated with healthcare providers to optimize patient medication therapy.
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Trained pharmacy interns and newly hired technicians.
- Ensured that all prescription information was accurately entered into computer system for billing purposes.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Communicated with patients with compassion while keeping medical information private.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Administered vaccines to immunize patients against communicable diseases.
- Compiled monthly reports on sales figures, inventory levels, customer satisfaction scores and other metrics as required by management.
- Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
- Managed weekly schedules and requests for leave.
- Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Participated in continuing education courses to remain up-to-date on developments in the field of pharmacy practice.
Education
Bachelor of Science - Pharmacy
University of Texas At Austin
Austin, TX07-1997
Skills
- Medication therapy management
- Prescription verification
- Drug interaction assessment
- Vaccine administration
- Problem solving
- Compassionate care
- Workflow optimization
- Inventory control
- Compounding medications
- Drug utilization review
- Customer relationship management
- Staff development
- Regulatory compliance
- Conflict resolution
- Team leadership
- Pharmacy software proficiency
- Performance metrics
- Employee management
- Patient counseling
Accomplishments
- Preceptor of the year
- Top 10 Austin HEB Pharmacy for 20 years
Certification
- Preceptor
- Immunizer
References
References available upon request.
Timeline
Staff Pharmacist
HEB Pharmacy
10.2024 - Current
Pharmacy Manager
HEB Pharmacy
07.1997 - 08.2024
Bachelor of Science - Pharmacy
University of Texas At Austin