Years of Customer Service Related Fields
Anita Jimenez
Customer Service
RIVERVIEW,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
Work History
Professional Travel Advisor
World Travel Holdings
12.2020 - 05.2025
- Assisted clients in choosing suitable cruise vacation packages by assessing their needs and preferences.
- Researched cruise lines, itineraries, cabin options, airfare options, pre or post cruise tours, excursions and ground transfers to best meet client expectations.
- Increased sales revenue through upselling Travel Insurance to clients to reduce uncertainty and risk of financial loss.
- Delivered exceptional customer service by responding promptly to client calls and emails requesting new travel arrangements, changes to existing arrangements or any complaints to provide optimal customer service.
- Educated clients on necessary travel documents .
- Conducted post-travel follow-ups with clients to gather feedback on their experiences.
- Maintained detailed records of client interactions, bookings, and payments for easy reference.
Field Operations Representative
BrightHouse
08.2005 - 03.2015
- Enforced safety, security, quality and performance procedures, rules and requirements.
- Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
- Maintained accurate records of operations activity, enabling data-driven.
- Delegated work and coordinated technician's daily responsibilities.
- Worked well in a team setting providing support and guidance.
Education
Associate of Science - Pyschology
Ashford University
Indiana, PA06-2005
Skills
- Call Center customer support
- Technical troubleshooting
- Team Collaboration and ability to work independently
- Strong multi-tasking and organizational skills
- Excellent verbal and written communication
- Strong problem-solving and critical thinking skills
- Interpersonal communication
Timeline
Professional Travel Advisor
World Travel Holdings
12.2020 - 05.2025
Field Operations Representative
BrightHouse
08.2005 - 03.2015
Associate of Science - Pyschology
Ashford University
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