Kimiya J. Barbour
Columbus,OH
Summary
Demonstrated history in customer service administration, with a focus on problem-solving and building strong client relationships. Skilled at handling administrative tasks such as record keeping, data entry and scheduling, while maintaining high levels of customer satisfaction. Notable for ability to handle multiple tasks simultaneously under pressure without compromising quality of work. Strive to improve processes and streamline workflow effectively and efficiently.
Overview
10
10
years of professional experience
Work History
Travel Advisor Account Specialist II
JPMorgan Chase
Columbus, OH
10.2023 - 11.2024
- Advised clients on travel destinations, transportation options, accommodations, and activities available at their destination.
- Researched and compared different travel packages to ensure the best value for customers' money.
- Assisted with booking flights, hotels, rental cars and other reservations.
- Created itineraries tailored to each customer's individual needs and preferences.
- Answered inquiries from customers regarding visa requirements, passport regulations, health precautions, currency exchange rates, climate conditions and other related topics.
- Processed payments using a variety of methods including credit cards or online payment services.
- Prepared invoices for customer purchases as well as expense reports for business travelers.
- Managed customer accounts by updating personal information such as contact details or payment methods when needed.
- Attended conferences and training sessions related to the tourism industry in order to stay informed of current trends.
Travel Advisor Account Specialist I
JPMorgan Chase
Columbus, OH
02.2022 - 10.2023
- Advised clients on travel destinations, transportation options, accommodations, and activities available at their destination.
- Researched and compared different travel packages to ensure the best value for customers' money.
- Assisted with booking flights, hotels, rental cars and other reservations.
FOOD SERVICE HELPER/CUSTOMER SERVICE
COLUMBUS CITY SCHOOLS
COLUMBUS, USA
01.2019 - 01.2021
- Prepared breakfast and lunch for students
- Maintained kitchen cleanliness
- Help restock shelves and refrigerator when supplies were delivered
- Collect funds from students when they purchased snacks
CUSTOMER SERVICE REPRESENTATIVE
BOOKING.COM
COLUMBUS, USA
01.2017 - 01.2019
- Provide exceptional support via phone and email to customers
- Worked through a variety of time-sensitive projects
- Support customers by providing helpful information, answering questions, and responding to complaints
CUSTOMER SERVICE REPRESENTATIVE
JC PENNEY
COLUMBUS, USA
01.2015 - 01.2017
- Responsible for answering phones, directing customers questions and complaints to appropriate staff members
- Responsible for taking orders and processing orders
Education
DIPLOMA -
MARION-FRANKLIN HIGH SCHOOL
06.2011
Skills
- Excellent customer service
- Itineraries
- Administrative tasks
- Credit card payments
- Excellent customer service skills
- Call Center Customer Service
- Call logging
- Account updating
- Answering questions
- Call handling
- Problem-solving skills
- Loading and unloading
- Order picking
- Stock control
- Microsoft Excel
- Barcode scanning
- Food assembly
- Time management proficiency
- Working with diverse people
- Food and beverage pairing
- Cleaning and sanitation
- Computer and Microsoft office skills
- Microsoft Outlook
Activities
- Involved in feeding the homeless shelter once a month through my church.
- Enjoy spending time with my children at their school activities and community activities.
- Volunteer at clothing give away.
Timeline
Travel Advisor Account Specialist II
JPMorgan Chase
10.2023 - 11.2024
Travel Advisor Account Specialist I
JPMorgan Chase
02.2022 - 10.2023
FOOD SERVICE HELPER/CUSTOMER SERVICE
COLUMBUS CITY SCHOOLS
01.2019 - 01.2021
CUSTOMER SERVICE REPRESENTATIVE
BOOKING.COM
01.2017 - 01.2019
CUSTOMER SERVICE REPRESENTATIVE
JC PENNEY
01.2015 - 01.2017
DIPLOMA -
MARION-FRANKLIN HIGH SCHOOL