Denise Johnson
Winter Park,FL
Summary
Proactive Travel Advisor with extensive experience in destination research, complex travel arrangements, and niche market planning. Expertise in booking systems like Sabre GDS, coupled with strong client relationship management, ensures exceptional customer service and repeat business. Skilled in optimizing travel experiences and handling high-profile clients with meticulous attention to detail.
Before I worked in the travel industry I was a receptionist for a law firm in Winter Park.
Overview
10
10
years of professional experience
Work History
Travel Advisor
DJs Destinations
09.2013 - 12.2023
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
- Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Education
Bachelor of Arts -
Valencia College
Orlando, FL07.1998
Skills
- Travel industry experience
- Organizational capabilities
- Expert destination knowledge
- Excellent customer service
- Client Relations
- Customer Service
- Attention to Detail
- Time Management
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
Timeline
Travel Advisor
DJs Destinations
09.2013 - 12.2023
Bachelor of Arts -
Valencia College
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