Anita Joseph
Administration And Customer Service
Winter Haven,Florida
Summary
Knowledgeable and dedicated customer service professional with extensive experience in human resource industry. Motivated to maintain customer satisfaction and contribute to company success. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
36
36
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Agent
Dundee Groves Citrus Association (Call Center)
10.2023 - 3 2024
- Answering 150 incoming calls daily, placing order(s) as per client request
- Placed 100 outbound customer service or customer satisfaction calls to follow up on issues.
- Track order(s) for client, notify them of tracking status or any addition information necessary that needs to be provided to them.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Delivered prompt service to prioritize customer needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Personnel Administrative Assistant
Sports Parks Of Recreation
01.1998 - 1 2008
- Processing documents for payroll and HR
- Assisting with budget preparation, creating safety procedures for employees.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives for St. Croix, USVI.
- Scheduled office meetings and client appointments for staff teams.
- Managed time efficiently in order to complete all tasks within deadlines.
Usher
Merlin Entertainment – Legoland Florida
09.2023 - 11.2024
- Facilitated quick resolution of technical issues that arose during events, coordinating with appropriate departments to minimize disruption for guests.
- Ensured smooth flow of traffic within the venue by efficiently managing entry points during high-volume events or peak hours.
- Coordinated seating arrangements according to event requirements and individual guest preferences or needs.
- Streamlined guest check-in process for improved efficiency and reduced wait times.
Administrative Assistant
Florida City Of Bartow Solid Waste Department
02.2023 - 05.2023
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Created and updated records and files to maintain document compliance.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Personnel Relation Administrator/Office Manager
Department Of Sports, Parks, & Recreation (DSPR) Government Of The US Virgin Islands
03.1989 - 12.2018
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Maintained company compliance with local and federal laws, in addition to established organizational standards.
Enumerator
CENSUS 2010
03.2010 - 08.2010
- Secured all documents to be submitted securely.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Efficiently organized collected data, facilitating timely submission to supervisors for review and analysis.
Casino Club Supervisor
Divi Carina Bay Casino, (DCBC)
02.2001 - 01.2009
- Trained incoming club employees to ensure customer service standards required by DCBC were met.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts. Prepare annual evaluations for Beachcomber’s Club employees, edit and approve payroll in KRONOS payroll system.
- Informed guests of gaming procedures and promoted loyalty member credit lines while promoting incentives and reward programs.
- Generate Tax documents and (W2G) for guests upon request
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Personnel Assistant
01.1997 - 01.2001
- Worked directly with Commissioner/HR Manager to prepared documents for housing divisions.
- Trained new hires and staff on OSHA-related safety procedures, standard operating procedures, safety data sheets (SDS) & material safety data sheets (MSDS) for each department division.
Clerk Typist III (Acting Housing Manager)
Housing, Parks And Recreation
01.1989 - 01.1997
- Assist clients with the completion of emergency housing applications.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Conducted regular property inspections to ensure compliance with safety regulations and housing standards.
- Oversaw housing plans for over 485 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
Education
High School Diploma -
Central High School
US Virgin Islands 08.1998 - 12.2000
Skills
Financial Management System (FMS),
KRONOS Payroll System, MUNIS Enterprise Resource Planning (ERP)
Appointment Scheduling
Escalation management
Customer Relations
Microsoft Office
Attention to Detail
Remote Office Availability
Recordkeeping strengths
Inbound Call Management
Multitasking Abilities
Policies and Procedures Adherence
References
Upon request
Timeline
Customer Service Agent
Dundee Groves Citrus Association (Call Center)
10.2023 - 3 2024
Usher
Merlin Entertainment – Legoland Florida
09.2023 - 11.2024
Administrative Assistant
Florida City Of Bartow Solid Waste Department
02.2023 - 05.2023
Enumerator
CENSUS 2010
03.2010 - 08.2010
Casino Club Supervisor
Divi Carina Bay Casino, (DCBC)
02.2001 - 01.2009
High School Diploma -
Central High School
08.1998 - 12.2000
Personnel Administrative Assistant
Sports Parks Of Recreation
01.1998 - 1 2008
Personnel Assistant
01.1997 - 01.2001
Personnel Relation Administrator/Office Manager
Department Of Sports, Parks, & Recreation (DSPR) Government Of The US Virgin Islands
03.1989 - 12.2018
Clerk Typist III (Acting Housing Manager)
Housing, Parks And Recreation
01.1989 - 01.1997
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