Anita Lawin
Shelton
Summary
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Member Service Representative position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Spark
12.2024 - Current
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded car and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
Hardlines Team Member
Target
08.2014 - 11.2014
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Care Representative
Xerox
01.2014 - 08.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
Cashier
Walmart
09.2013 - 11.2013
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering the store and responded promptly to customer needs.
- Helped customers complete purchases and locate items.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Accounting Intern
Coast Rehabilitation Services
01.2008 - 04.2008
- Assisted with month-end closing and reporting duties.
- Prepared working papers, reports and supporting documentation for audit findings.
- Entered data into general ledgers.
Cashier
Walmart
08.2006 - 07.2007
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Medical Billing And Coding
Charter College
Anchorage, AK08-2025
Certificate - Medical Billing And Coding
DeVry University
Downers Grove06-2016
No Degree - Bookkeeping
Penn Foster Career School
Scranton, PA06-2013
Associate of Arts - Accounting
Kaplan University
Davenport, IA04-2011
High School Diploma -
Shelton High School
Shelton, WA06-2005
Skills
- Map reading and navigation skills
- Order picking and processing
- Route planning
- Attention to detail
- Money handling
- Written and verbal communication
- Customer service
- Financial transactions
- Call center experience
- Customer support
Timeline
Delivery Driver
Spark
12.2024 - Current
Hardlines Team Member
Target
08.2014 - 11.2014
Customer Care Representative
Xerox
01.2014 - 08.2014
Cashier
Walmart
09.2013 - 11.2013
Accounting Intern
Coast Rehabilitation Services
01.2008 - 04.2008
Cashier
Walmart
08.2006 - 07.2007
Associate of Arts - Medical Billing And Coding
Charter College
Certificate - Medical Billing And Coding
DeVry University
No Degree - Bookkeeping
Penn Foster Career School
Associate of Arts - Accounting
Kaplan University
High School Diploma -
Shelton High School
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