Open To Work
ANITA L. CRAWFORD-CARTER
Covington,GA
Summary
Dedicated Certified Clinical Medical Assistant (CCMA) with over 20 years of experience delivering exceptional direct and indirect patient care across family practice, cardiology, and internal medicine. Complementing a strong clinical background, possesses extensive experience in high-volume medical call centers and remote patient coordination, seamlessly managing administrative workflows and patient communications. Deeply passionate about building strong rapport with patients and their families—creating a foundation of trust that drives compliance, improves patient education, and ensures every individual feels comfortable and heard. By embracing continuous education and active listening, delivering culturally competent, exemplary care that consistently exceeds healthcare expectations.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Patient Care Coordinator
Life Stance Health
Lithonia, GA
02.2023 - 07.2024
- Scheduled and coordinated new patient appointments, streamlined onboarding, and efficiently processed incoming patient referrals.
- Assisted patients with technical troubleshooting and navigation for virtual telehealth visits.
- Managed patient intake processes, ensuring accurate data collection and documentation.
- Oversaw electronic health record management, ensuring compliance with confidentiality regulations.
Clinical Patient Service Representative
Aylo Health
Conyers, GA
02.2021 - 01.2023
- Managed electronic medical records (EMR) with strict adherence to accuracy and data integrity.
- Ensure absolute compliance with all HIPAA regulations regarding patient privacy and sensitive medical information.
- Coordinated care by facilitating communication between patients and healthcare providers.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Certified Medical Assistant (Heart & Vascular Dept.)
Emory Healthcare
Conyers, GA
08.2013 - 09.2020
- Assisted with patient triage, vital signs, EKG tracking, stress testing, and routine clinical workflows to maximize provider efficiency.
- Trained new medical assistants on protocols and best practices, promoting team competency and cohesion.
- Educated patients on treatment plans, fostering understanding and adherence to medical instructions.
- Maintained meticulous medical records and upheld rigorous HIPAA compliance standards across all patient touchpoints.
- Assisted healthcare providers with procedures, enhancing workflow efficiency in clinical settings.
Medical Assistant
Newton Medical Associates
Covington, GA
06.2007 - 08.2010
- Coordinated patient flow, prepared examination rooms, and updated medical records accurately.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information, through strict adherence to state and federal HIPAA privacy guidelines.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Administered patient care, including vital signs monitoring and health history documentation.
Lead Back Office Medical Assistant
Family Practice Partners, LLC
Conyers, GA
05.2004 - 02.2007
- Supervised back-office clinical workflows, ensuring efficiency, safety, and a high standard of patient care.
- Managed medical documentation, inventory control, and assisted providers with clinical procedures.
- Enforced HIPAA standards and oversaw proper management of electronic and physical medical records.
- Trained new staff on best practices for patient interaction and office protocols.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Collaborated with healthcare team members to optimize patient outcomes by sharing relevant clinical data during meetings.
Medical Assistant
Eagles Landing Family Practice
Stockbridge, GA
03.2002 - 04.2004
- Utilized medical records systems to track patient history and care plans accurately.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Upheld patient privacy and strict data protection laws (HIPAA) daily.
- Assisted healthcare providers during examinations and procedures, ensuring patient comfort and safety.
Education
Certified Clinical Medical Assistant Certification - Certified Medical Assistant
National HealthCareer Association
GA03.2015
Medical Assistant Diploma - Medical Assisting
Georgia Medical Institute
Jonesboro, GA03.2002
High School Diploma -
Palmetto High School
Palmetto, FL06.1990
Skills
- Certified Clinical Medical Assistant (CCMA)
- Direct & Indirect Patient Care
- Patient Education & Treatment Compliance
- High-Volume Call Center Operations
- Electronic Medical Records (EMR)
- HIPAA Compliance & Patient Privacy
- Appointment scheduling
- Attention to detail
- Customer service
- Organizational skills
- Medical terminology
- Patient flow management
Certification
- Certified Clinical Medical Assistant (CCMA)
- CPR / BLS (Basic Life Support) Certified
- HIPAA Compliance Certified
Timeline
Patient Care Coordinator
Life Stance Health
02.2023 - 07.2024
Clinical Patient Service Representative
Aylo Health
02.2021 - 01.2023
Certified Medical Assistant (Heart & Vascular Dept.)
Emory Healthcare
08.2013 - 09.2020
Medical Assistant
Newton Medical Associates
06.2007 - 08.2010
Lead Back Office Medical Assistant
Family Practice Partners, LLC
05.2004 - 02.2007
Medical Assistant
Eagles Landing Family Practice
03.2002 - 04.2004
Certified Clinical Medical Assistant Certification - Certified Medical Assistant
National HealthCareer Association
Medical Assistant Diploma - Medical Assisting
Georgia Medical Institute
High School Diploma -
Palmetto High School