AMY CARTAGENA BENITEZ
Kissimmee
Summary
Accomplished individual with demonstrated expertise in patient intake, scheduling appointments, medical records management, and insurance filing. Proficient in both administrative and clinical duties including vitals, injections, lab draws, and patient education. Committed to providing exceptional patient care and satisfaction. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Care Coordinator
TimeDoc Health
01.2025 - Current
- Coordinated patient care plans with interdisciplinary teams and healthcare providers.
- Managed scheduling for appointments and follow-up visits for patients.
- Educated patients on treatment options and healthcare resources available.
- Reviewed patient records to ensure accurate information and documentation.
- Monitored patient progress and adjusted care plans as necessary.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Educated clients on available resources and services within their communities.
- Responded promptly to inquiries from patients regarding their care plans.
- Provided case management services to ensure the delivery of quality care.
- Scheduled appointments for clients with appropriate medical specialists.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Provided crisis intervention services when needed.
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Conducted initial assessments and evaluations of patient's needs.
- Provided emotional support to patients dealing with difficult health issues.
- Developed individualized service plans based on assessment findings.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
Medical Assistant
Wellmed
Kissimmee
07.2022 - 01.2025
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments.
- Stocked supplies and instruments for examination rooms.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Scheduled appointments and maintained patient records.
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
- Performed patient intake and assisted in patient care procedures.
- Triaged patients and performed vital checks for patient flow facilitation.
- Assisted in medical record keeping and filing, including patient registration and scheduling appointments.
- Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician.
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures.
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
- Provided excellent customer service to patients by answering questions about medical procedures and insurance policies.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Worked interdependently with other professionals to provide quality health care to patients.
- Obtained patient medical histories for inclusion in records.
- Monitored supply inventory for low stock and worked with staff to reorder.
- Assisted with minor surgical procedures such as suturing wounds or removing foreign bodies from skin surfaces following aseptic technique principles.
- Performed EKG testing under the direction of a cardiologist or other specialist.
- Coordinated follow-up appointments with specialists as needed for further treatment or evaluation purposes.
- Helped prepare medical instruments and equipment.
- Maintained medical equipment and instruments according to established protocols.
- Instructed patients on proper medication use and storage techniques based on doctor's orders.
- Maintained inventory of sterile supplies used in exams or treatments throughout the office.
- Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances.
- Obtained medical information and measured vital signs, weight, and height.
Housekeeping Supervisor
Walt Disney World
Orlando
02.2016 - 06.2022
- Scheduled appointments for patients.
- Recorded patients' medical history, vital statistics, and information such as test results in medical records.
- Performed general office duties, such as answering telephones, taking dictation, and completing insurance forms.
- Helped physicians examine and treat patients, handing them instruments, and materials and performing such tasks as giving injections and removing sutures.
- Prepared treatment rooms for patient examinations, kept rooms neat, and clean.
- Showed patients to examination rooms and prepared for physician.
- Authorized drug refills and provided prescription information to pharmacies.
- Collected blood, tissue and other laboratory specimens, logged specimens, and prepared them for testing.
- Greeted and logged in patients arriving at office and clinic.
- Performed routine laboratory tests and sample analyses.
- Prepared and administered medications as directed by physician.
- Inventoried and ordered medical, lab, or office supplies, or equipment.
- Operated x-ray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests.
- Set up medical laboratory equipment.
- Utilized excellent communication skills to effectively collaborate with other departments as needed.
- Identified potential risks associated with blood drawing activities and took appropriate action.
- Demonstrated ability to lead and motivate a team of phlebotomists in order to meet organizational goals.
- Performed patient intake, including gathering detailed medical histories and vital signs.
General Manager
Sears
Bayamon
02.2009 - 09.2015
- Coordinated with maintenance teams regarding repair requests from guests.
- Established and implemented operational standards and procedures for housekeeping department.
- Maintained assigned areas to the highest standards of cleanliness and organization.
- Implemented safety protocols and trained housekeeping staff on proper cleaning techniques.
- Examined building to determine need for repairs and cleaning issues.
- Inventoried stock to verify available supplies and equipment in adequate amounts.
- Exhibited superior organizational and time management skills while managing a team of housekeepers.
- Demonstrated excellent communication skills when coordinating with other departments to ensure smooth operations.
- Maintained accurate records of inventory, supplies, and personnel performance reviews.
- Established quality control procedures to ensure consistent standards were met by all employees.
- Utilized effective problem-solving strategies to resolve customer complaints in a timely manner.
- Performed and assisted with cleaning duties as necessary.
- Inspected work performed to ensure that it met specifications and established standards.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
- Recommended changes that improved service and increased operational efficiency.
- Advised managers, desk clerks, and admitting personnel of rooms ready for occupancy.
- Recommended and arranged for additional services, such as painting, repair work, renovations, and replacement of furnishings and equipment.
- Evaluated employee performance and recommended personnel actions, such as promotions, transfers, and dismissals.
- Conferred with staff to resolve performance and personnel problems, and to discuss company policies.
Education
Diploma in Health Care Management -
Florida Technical Collage
Kissimmee, FL07.2022
High School Diploma -
Francisco Gaztambide Vega
Bayamon, PR05.2008
Bachelor of Science - Health Administration
Florida Technical College
Orlando, FLSkills
- Managing Medical Laboratory Equipment
- Administering Medications
- Patient Management
- Diagnostic Testing
- Problem-solving aptitude
- Dictation and Transcription
- Medical billing and coding
- Specimens collection and processing
- Patient Scheduling
- Resource Management
- Clinical Documentation
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Knowledge of EKG rhythm interpretation
- Compassionate
- Medication Administration
- HIPAA Compliance
- Quality Control
- Customer Service
- Certified in CPR/AED
- Task Prioritization
- Patient support
- Problem-solving abilities
- EMR / EHR
- Medical terminology knowledge
- Insurance Verification
- Account Management
- Phlebotomy
- Team Collaboration
- Data Entry
- Reliable transportation
- Patient Assessments
- Monitoring patient progress
- Medical Transcription
- Inventory Management
- Prioritizing stat orders
- Certified Clinical Medical Assistant (CCMA)
- Flexibility and Adaptability
- Multitasking Abilities
- Conversant in [Languages]
- Diagnostic equipment expertise
- Payment Processing
- Self Motivation
- Patient Chart Tracking
- Direct Patient Care
- Compassionate caregiver
- Medical supply inventory
- Fluent in [Languages]
- Medical Records Management
- Medical terminology in [Languages]
- Insurance Claims
- Teamwork and Collaboration
- Chemical solution preparation
- Interpersonal Skills
- Certified Clinical Medical Assistant
- CPR/AED
- Basic Math
- Certified Phlebotomy Technician (CPT)
- Patient Registration
- Reliable team player
- Simple dressings
- Written Communication
- Electronic Health Records
- Vital signs monitoring
- Specimen Collection
- Vitals Collection and Documentation
- Effective Communication
- Medical Procedures
- Electronic Medical Records
- Routine Laboratory Testing
- Standards Compliance
Certification
- CMA
- CPR
References
References available upon request
Languages
- Spanish, Native
- English, Fluent
Timeline
Care Coordinator
TimeDoc Health
01.2025 - Current
Medical Assistant
Wellmed
07.2022 - 01.2025
Housekeeping Supervisor
Walt Disney World
02.2016 - 06.2022
General Manager
Sears
02.2009 - 09.2015
Diploma in Health Care Management -
Florida Technical Collage
High School Diploma -
Francisco Gaztambide Vega
Bachelor of Science - Health Administration
Florida Technical College