Anita LeMaster
Reeds Spring,Mo
Summary
Motivated Retail Store Manager with 16 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset. Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
23
23
years of professional experience
Work History
Store Manager
Crocs, Inc
Branson , MO
07.2023 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Store Manager
Express Factory Outlet
Branson , MO
08.2022 - 07.2023
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Prepared staff work schedules and assigned team members to specific duties.
Retail Store Manager
PVH Retail Stores
Branson, MO
05.2019 - 08.2022
- Managed store operations, overseeing organizational, maintenance and purchasing functions.
- Drove a 50% increase in sales by motivating and guiding staff in the promotion of target products, surpassing business goals.
- Increased recruitment success by conducting timely performance evaluations, offering encouraging feedback, and rewarding exceptional accomplishments.
- Maximized team agility and performance through cross-training existing employees.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
Operations Manager
Dollar Tree
Branson, MO
10.2018 - 05.2019
- Generated a 15% boost in revenue and profit through effective customer relationship building and account management.
- Verified stock levels and addressed discrepancies through completion of inventory counts, ensuring accurate forecasting of future needs
- Implemented effective work plans and delegated assignments to lower-level managers.
Store Manager
Dollar General
Branson, Mo
03.2018 - 10.2018
- Oversaw the onboarding and development of employees involved in sales and marketing.
- Successfully maximized revenue through proactive troubleshooting and strategic problem-solving..
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Consistently delivered efficient, high-quality completion of daily tasks and special assignments.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Assistant Store Manager
Toys "R" Us
Branson, MO
11.2017 - 03.2018
- Handled customer relations matters effectively, upholding company policies and promoting positive experiences
- Enhanced display aesthetics by following established merchandising protocols.
- Demonstrated consistent commitment to creating a positive work environment by treating employees and customers with respect and consideration.
Department Manager
Lowe's Home Improvement
Republic, MO
04.2012 - 11.2017
- Led a group of 10 or more sales associates through supervision and guidance.
- Assigned specific duties to employees based on store needs.
- Verified accurate pricing and displays of merchandise.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Department Manager
Lowe's Home Improvement
Burlington, IA
03.2007 - 04.2012
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Sales Floor Associate
Wal-Mart
Burlington, IA
02.2001 - 03.2007
- Prepared merchandise for sales floor.
- Kept work areas clean and neat at all times.
- Prioritized and accomplished wide range of tasks each shift.
- Actively pursued personal learning and development opportunities.
Education
Office Technology
Southeastern Community College
West Burlington, IA06.1992
Skills
- Consistently meets sales goal
- Talent Recruitment
- Team Development
- Payroll Management
- Store Merchandising
- Leading Staff Meetings
- Accurate Cash Handling
- Leadership Development
- Multi-tasking strength
- Training and development
- Effective leader
Timeline
Store Manager
Crocs, Inc
07.2023 - Current
Store Manager
Express Factory Outlet
08.2022 - 07.2023
Retail Store Manager
PVH Retail Stores
05.2019 - 08.2022
Operations Manager
Dollar Tree
10.2018 - 05.2019
Store Manager
Dollar General
03.2018 - 10.2018
Assistant Store Manager
Toys "R" Us
11.2017 - 03.2018
Department Manager
Lowe's Home Improvement
04.2012 - 11.2017
Department Manager
Lowe's Home Improvement
03.2007 - 04.2012
Sales Floor Associate
Wal-Mart
02.2001 - 03.2007
Office Technology
Southeastern Community College
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