Katarzyna Mackowiak

• Led daily store operations to enhance customer experience and optimize sales performance.
• Developed and implemented training programs to improve team efficiency and product knowledge.
• Analyzed inventory levels to ensure optimal stock availability and minimize shortages.
• Monitored sales trends to adjust merchandising strategies and drive revenue growth.

• Interviewed job candidates and made staffing decisions.
• Counted cash drawers and made bank deposits. 
• Managed staff of 5  sales associates, some stores over 10 associates. 
• Assigned employees to specific duties to best meet the needs of the store.
• Instructed staff on appropriately handling difficult and complicated sales.
• Hired, trained and evaluated personnel in sales and marketing.
• Examined merchandise to verify that it was correctly priced and displayed.
• Planned budgets and authorized payments and merchandise returns.
• Organized private mailbox system using mailbox manager software.
• Scheduled and led weekly store meetings for all employees.
• Increased profits through effective sales training and troubleshooting profit loss areas.
• Reported to the district manager regarding all store and staff issues.
• Completed profit and loss performance reports.
• Trained and developed new associates on POS system and key sales tactics.
• Implemented a new ordering process and identified poor work habits to improve process effectiveness.
• Generated repeat business through exceptional customer service.
• Conducted store inventories once per quarter.
• Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Help find new location for new store location.                      Prepare papers for new location. 

• Coordinated office inventory by restocking supplies and placing purchase orders.
• Kept reception area clean and neat to give visitors a positive impression of the company.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Answered telephone inquiries from clients, vendors and the public.
• Made travel arrangements for management and executive staff.
• Provided clerical support to company employees, including copying, faxing and file management.
• Wrote professional memorandum, letters and marketing copy.
• Prepared packages for shipment, pickup or courier delivery to customers.
• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
• Ordered and distributed office supplies while adhering to a fixed office budget.
• Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
• Managed office supplies, vendors, organization and upkeep.
• Directed guests and routed deliveries and courier services.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Opened and properly distributed incoming mail.
• Helped distribute employee notices and mail around the office.
• Maintained a clean reception area, including lounge and associated areas.
• Screened all visitors and directed them to the correct employee or office.
• Obtained signatures for financial documents and internal and external invoices.
• Coordinated board and committee meetings, including schedules and information preparation and distribution.
• Served as corporate liaison between the finance, IT and marketing departments.