Coy Hunter
Azle,USA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
18
18
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Store Manager
The Kent Companies
Mineral Wells, TX
11.2024 - Current
- Managed daily operations to ensure efficient store functionality and optimal customer service.
- Communicated direction to employees from the home office
- Tracked and managed store team members performance and provide coaching feedback
- Performed P&L analysis
- Maintained vendor relationships
- Made schedules to ensure proper store coverage for our guests
- Worked with Field Coach to implement new ideas to push sales
- Developed and implemented inventory management strategies to minimize loss and increase profitability.
- Fostered strong relationships with customers, addressing concerns promptly to enhance satisfaction levels.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Implemented visual merchandising strategies to enhance product presentation and sales.
- Conducted regular staff meetings to communicate updates and promote a positive culture.
- Recruited, trained and supervised new employees.
Store Manager
Life Storage / Extra Space Storage
North Richland Hills, TX
07.2016 - 10.2024
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue with LifeOS.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Interviewed job candidates and made staffing decisions based upon store need, experience and selling skill.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team of associate store managers.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Department Supervisor
Best Buy Co Inc
Fort Worth, TX
10.2014 - 07.2016
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Handled cash register, returns and refunds.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained 10 new employees on overall company and department specific policies and procedures.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.
- Mentored 10-member sales team in applying effective sales techniques and delivering top-notch customer service.
- Tracked and prioritized work orders to meet daily production requirements.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Assistant Store Manager
Extra Space Storage
Fort Worth, TX
03.2011 - 10.2014
- Met or surpassed business targets regularly through employee engagement and forward thinking.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Monitored security and handled incidents calmly.
- Maintained exceptionally clean, customer-friendly and well-run storage units.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Conducted store inventories once per quarter.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
- Coached team on effective upselling and cross-selling methods.
- Assisted store manager in meeting standards for customer service and quality.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Answered questions about store policies and concerns to support positive customer experiences.
Store Manager
RadioShack
Fort Worth, TX
10.2007 - 03.2011
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted store inventories once per quarter.
- Conducted interview process of prospective employees and provided feedback to Area Mgr.
- Answered questions about store policies and concerns to support positive customer experiences.
- Coached team on effective upselling and cross-selling methods.
- Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard.
Education
Diploma -
Azle High School
Azle, TXSkills
- Relationship building and management
- Team leadership and coaching
- Maximizing profitability
- Operations
- Excellent customer service skills
- Merchandising expertise
- Goals and performance
- Staff management
- Store displays
- Opening and closing procedures
- Hourly shift management
- Strategic thinker
- Customer relations
- Accurate money handling
- Detail-oriented
- Staff training and development
- Personnel development
- POS systems
- Customer-oriented
- Goal-oriented
- Training and development
- Bank deposit procedures
- Merchandising
- Management
- Sales
- Sales management
- Microsoft Powerpoint
- Microsoft Word
- Training & development
- Communication skills
- Team management
- Profit & loss
- Store management
- Pricing
- Supervising experience
- Customer service
- Mentoring
- Retail sales
- Upselling
- Interviewing
- POS
- Property management
- Shift management
- Cash register
- Cash handling
- Account reconciliation
- Leadership
Certification
Driver's License
Timeline
Store Manager
The Kent Companies
11.2024 - Current
Store Manager
Life Storage / Extra Space Storage
07.2016 - 10.2024
Department Supervisor
Best Buy Co Inc
10.2014 - 07.2016
Assistant Store Manager
Extra Space Storage
03.2011 - 10.2014
Store Manager
RadioShack
10.2007 - 03.2011
Diploma -
Azle High School