Anita Lewis
Lynwood,IL
Summary
Results‑driven Claims Call Representative with 3+ years of experience supporting policyholders, resolving claim‑related inquiries, and delivering accurate information in high‑volume insurance environments. Skilled in call handling, documentation, multi‑system navigation, and de‑escalation. Known for professionalism, empathy, and strong performance in remote and independent work settings. Seeking remote roles in claims, operations, or data entry with opportunities for growth and advancement.
Overview
10
10
years of professional experience
Work History
Claims Call Representative
CNO Financial Group
08.2022 - Current
• Manage high‑volume inbound calls from policyholders regarding claim status, benefits, documentation requirements, and policy details.
• Provide clear, accurate explanations of claim processes and next steps.
• Document call details, customer concerns, and follow‑up actions across multiple systems.
• Assist customers with navigating claim submissions and required forms.
• Collaborate with claims processors and internal teams to resolve escalated issues.
• Maintain strong quality scores and customer satisfaction ratings.
Rehab Technician
Symbria Rehab
08.2017 - 08.2021
• Supported patient communication, scheduling, and documentation.
• Entered and updated patient information in EMR systems with high accuracy.
• Assisted therapists with administrative tasks requiring confidentiality.
Good Faith Effort Clerk
CEDA
03.2016 - 02.2017
• Performed high‑volume data entry and documentation review.
• Assisted clients with questions, eligibility requirements, and documentation needs.
• Maintained organized records for audits and compliance.
Education
Bachelor of Science - Community Health
Chicago State University
Chicago, IL08-2009
Skills
- Excellent phone communication, empathy, fast learner, accuracy under pressure, remote & overnight reliability
- Claims Support: High‑Volume Call Handling, Claims Inquiry Resolution, Policyholder Assistance, Benefits & Policy Explanation, Escalation Support, Documentation & Case Notation
- Technical Skills: CRM & Claims Platforms, Microsoft 365, Multi‑System Navigation, Remote Work Tools, Fast & Accurate Data Entry
- Professional Strengths: Empathy & Communication, Problem Solving, Accuracy Under Pressure, Remote Work Discipline, Overnight Availability
Accomplishments
- Processed and resolved high-volume insurance claims while meeting strict regulatory and company turnaround standards, improving overall claim cycle time.
- Provided clear explanations of coverage and claim decisions, reducing customer complaints and repeat inquiries.
- Collaborated with adjusters and underwriters, utilized claims management systems and data tools to track claim status, generate reports, and support decision-making.
- Claims Support: High‑Volume Call Handling, Claims Inquiry Resolution, Policyholder Assistance, Benefits & Policy Explanation, Escalation Support, Documentation & Case Notation
- Technical Skills: CRM & Claims Platforms, Microsoft 365, Multi‑System Navigation, Remote Work Tools, Fast & Accurate Data Entry
- Professional Strengths: Empathy & Communication, Problem Solving, Accuracy Under Pressure, Remote Work Discipline, Overnight Availability
Timeline
Claims Call Representative
CNO Financial Group
08.2022 - Current
Rehab Technician
Symbria Rehab
08.2017 - 08.2021
Good Faith Effort Clerk
CEDA
03.2016 - 02.2017
Bachelor of Science - Community Health
Chicago State University