THOMAS LOPEZ
Glendale,CA
Summary
Healthcare professional prepared to excel in patient care and administrative duties. Proven ability to manage patient interactions, coordinate appointments, and support clinical operations. Known for team collaboration and adaptability, leveraging communication and organizational skills to achieve optimal patient outcomes.
Overview
5
5
years of professional experience
Work History
Patient Service Specialist
Cedars Medical Center/ ENT Clinic
Beverly Hills, CA
01.2026 - Current
- Managed patient scheduling to optimize clinic workflow and enhance appointment availability.
- Facilitated effective communication between patients and healthcare providers, ensuring clarity and understanding of services.
- Streamlined patient check-in processes, reducing wait times and improving overall patient satisfaction.
- Trained new staff on office procedures and best practices for patient interaction, fostering a collaborative environment.
Registration Specialist
Cedars Sinai Hospital/ ER Dept
Marine Del Rey
02.2024 - 01.2026
- Verify necessary information for accurate registration and financial clearance
- Answering and investigating patient inquiries or complaints
- Patient administrative and clerical duties, such as filing paperwork
- Screening patient symptoms and coordinating with nursing support staff
Patient Access Specialist
Banner University Medical Center/Labor & Delivery Dept
Tucson, AZ
08.2023 - 02.2024
- Complete patient registration and direct patients to exam rooms
- Obtain federal compliance information, consents and insurance documents.
- Discuss patient financial liability and collect copays for medical services provided.
- Coordinated insurance verification, enhancing efficiency in patient access workflows and reducing wait times.
- Managed scheduling for labor and delivery services, optimizing resource allocation and staff utilization.
Patient Care Representative
Northwestern Medicine/ MSK Clinic
01.2021 - 08.2023
- Scheduling patients for appointments and completing patient registration
- Greeting and directing patients to examination rooms
- Assist patients to fill out new patient forms, consent forms, and payment contract forms
- Educated patients on pre-visit preparations, improving compliance with treatment protocols.
Education
Wilbur Wright College
Chicago, IL06-2023
Skills
- Proficient Microsoft Word, Excel and Power Point
- Capable of typing at an average rate of 48 WPM with 90% accuracy
- Able to work independently as well as within a team-oriented setting
- Acute to details and receptive to its prominence within a generic environment
- Adept to speaking in front of public venues of different sizes
- Patient, sensitive, and persistent to the needs of clients, colleagues as well as administrators
Timeline
Patient Service Specialist
Cedars Medical Center/ ENT Clinic
01.2026 - Current
Registration Specialist
Cedars Sinai Hospital/ ER Dept
02.2024 - 01.2026
Patient Access Specialist
Banner University Medical Center/Labor & Delivery Dept
08.2023 - 02.2024
Patient Care Representative
Northwestern Medicine/ MSK Clinic
01.2021 - 08.2023
Wilbur Wright College