Summary
Overview
Work History
Education
Skills
Accomplishments
Have a passion to help people volunteered with the Salvation Army soup kitchen, help APL.
Timeline
Generic

Anita Maiden

Summary

Detail-oriented Insurance Sales Agent aiming to leverage 5 years of team development and client retention support growth and client satisfaction. Excellent history of increasing revenue while protecting client assets by delivering individualized policy and product recommendations. Esteemed Insurance Agent with excellent sales and communication skills. Enhanced abilities in processing claims quickly and providing friendly service. Offers working knowledge of state coverage requirements and limitations.

Overview

12
12
years of professional experience

Work History

Licensed Insurance Agent

Teleperformance USA
Columbus , Ohio
08.2020 - 04.2022

Licensed in health and life worked on assurance Medicare enrollment . Licensed property and auto insurance worked on Liberty mutual campaign .

reviewed coverages gave advice on best coverages for clients ,sent correspondence to departments of motor vehicles on behave of clients, reviewed and took payments for policies and offered payment options to better serve the client .

Licensed Adjuster

Safelite Auto Glass
Columbus , Ohio
06.2018 - 08.2021

Licensed adjuster third party for USSA .licensed in 46 states took first call claims documented incident reviewed clients policies and set up immediate assistance when needed . Then USSA contract ended and work on glass claims and first call claims for Safelite.

Licensed Insurance Agent

American Income Life
Columbus , Ohio
03.2018 - 07.2018

Made appointments with union workers and families and made home appointments to review benefits they could help such as life insurance, health insurance,retirement planning

Guardian Advocate

APSI
Highland Hills , OH
05.2015 - 06.2017
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Oversaw day-to-day activities of residents in work and home facility.
  • Coordinated referrals and direct support for [Type] clients.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked flexible hours across night, weekend and holiday shifts.

Program Manager

Platinum Services Day Program
Berea, OH
08.2016 - 12.2016

Organize and managed staff and clients with developmental disabilities in a fine arts program of music art and drama As well as culiculinary arts and meditation practices to help the individuals to express themselves as well as learning ways to calm and live a happy life and community integration.

QMRP

North East Care Center
North Royalton, OH
03.2012 - 06.2016
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked with customers to understand needs and provide excellent service.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Increased customer satisfaction by resolving issues.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed and implemented daily living goals and attend appointments for clients with disabilities and maintain Medicaid and Medicare compliance.

Education

Bachelor of Science - Art/Psychology

Defiance College
Defiance, OH
05.1995

High School Diploma -

Brookside High School
Sheffield Lake, OH
06.1989

Skills

  • Critical Thinking
  • Persuasive Negotiation
  • Insurance Policy Sales
  • Financial Needs Assessment
  • Policy Feature Explanations
  • Records Maintenance
  • Clientele Development
  • Form Completion and Submission
  • Premium Calculations
  • Claims Information Gathering
  • Policy Changes
  • Underwriter Collaboration
  • Insurance Coverage Verification
  • Verbal and Written Communication
  • Client Interviews
  • Policyholder Communication
  • Policy Renewals
  • Time Management
  • Service-Oriented
  • Binder Coverage
  • HIPAA Compliance
  • Regulatory Requirements
  • Call Center Customer Service
  • Quality Assurance Requirements
  • Relationship Building
  • Property and Casualty Insurance Sales
  • Insurance Eligibility
  • Customer Engagement
  • Consultative Sales Approach
  • Final Expense Insurance
  • Licensing Requirements
  • Customer Complaint Resolution
  • Customer Referrals
  • Insurance Practices
  • Requirements Reviews

Accomplishments

  • Have passed adjuster state testing Texas Exam,Hawaii and New york.
  • Have passed PC agent license and life and health has passed AHIP when offered.
  • Worked in the field of Disabilities for 27 years.
  • vocalist, artist, and have been active in volunteering in food pantry with my church and Salvation Army soup kitchen as well as apl to help animals get adopted thru videos .

Have a passion to help people volunteered with the Salvation Army soup kitchen, help APL.

My mission in life has always been a life of service . Even when I was homeless and being a health aid to an elderly woman so she could stay in her home . I still found a way to be of service at my church I was an Elder and Heritage players which was our theater group which I was the director. I stage manage with local theater that was called Truenorth . I was. Vocalist in some church services as well as I played in handbell choir. I also an animal lover and assisted local APL with adoption videos and ended up adopting 2 dogs and a Kitten.


Timeline

Licensed Insurance Agent

Teleperformance USA
08.2020 - 04.2022

Licensed Adjuster

Safelite Auto Glass
06.2018 - 08.2021

Licensed Insurance Agent

American Income Life
03.2018 - 07.2018

Program Manager

Platinum Services Day Program
08.2016 - 12.2016

Guardian Advocate

APSI
05.2015 - 06.2017

QMRP

North East Care Center
03.2012 - 06.2016

Bachelor of Science - Art/Psychology

Defiance College

High School Diploma -

Brookside High School
Anita Maiden