Anita V. Manuma
Las Vegas
Summary
Passionate about welcoming and assisting individuals and families on momentous occasions and trips to the city. Serving others and giving them a taste of Aloha is my specialty and making others feel comfortable, welcomed and at home. The ability to meet and exceed customer needs by providing timely, effective and empathetic support.
Experienced with managing reservations and providing top-tier customer service. Utilizes effective communication and problem-solving skills to address booking inquiries and resolve issues. Track record of ensuring customer satisfaction through attentive and efficient service.
Overview
15
15
years of professional experience
Work History
Guest Relations & Reservations Agent
Trump International Hotel Las Vegas (Trump Ruffin LLC)
05.2021 - Current
- Central Reservation for ALL Trump Locations in the world
- Knowing information about 7+ properties and their establishments, pricing, department hours and rules/cancellation policies
- Being able assist guests in booking room reservations, golf reservations, spa and restaurant reservations in a timely manner without them knowing they are not speaking to the property directly.
- Managed guest reservations using Opera Property Management System to ensure seamless booking experiences.
- Coordinated with front desk and housekeeping to optimize room availability and enhance guest satisfaction.
- Trained new staff on reservation protocols and customer service standards to maintain operational excellence.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Guest Services: Bell & Valet Clerk
Trump International Hotel Waikiki
09.2014 - 08.2020
- Assisting bellman in transferring luggage
- Valet in moving and parking vehicles for the hotel and restaurant
- Knowledge of the hotel and directions around the island for tourists on vacation
- Knowledge in making memories for first time visitors to the island.
- Oversaw daily operations, mentoring staff to uphold high standards of service and professionalism.
- Built positive customer rapport for courteous, friendly and professional service.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
Guest Services Supervisor
Trump International Hotel Waikiki
08.2018 - 01.2020
- The Only FORBES 5-Star Luxury Hotel in Hawaii for 7 consecutive years till the pandemic in 2020
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Customer service
Tony Group Autoplex
01.2011 - 09.2014
- Contacting and assisting customers of recalled services, oil changes and big services for vehicles.
Education
Some college -
The University of Tennessee
01.2008
High School Diploma - undefined
James Campbell High School
06.2006
Skills
- Microsoft Excel
- Word
- Multi tasking in customer service
- Quick learner
- Customer engagement
- Reservation software
- Phone etiquette
- Typing speed
- Telephone reservations
- Hotel accomodations
- Schedule maintenance
- Travel bookings
- Travel sales
- Sales
Accomplishments
- Top in department with exceptional customer service skills
- Softball coach for travel ball 16 and 18 & under young women for over 15+ years
- Currently Varsity Softball Coach at Bishop Gorman High School (Las Vegas, Nevada) 5+ years
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Japanese
Limited Working
Timeline
Guest Relations & Reservations Agent
Trump International Hotel Las Vegas (Trump Ruffin LLC)
05.2021 - Current
Guest Services Supervisor
Trump International Hotel Waikiki
08.2018 - 01.2020
Guest Services: Bell & Valet Clerk
Trump International Hotel Waikiki
09.2014 - 08.2020
Customer service
Tony Group Autoplex
01.2011 - 09.2014
High School Diploma - undefined
James Campbell High School
Some college -
The University of Tennessee