Anita Martin
Tucson,AZ
Summary
Experienced Dispatch Specialist with over 14 years of experience in aircraft scheduling Part 91 and Part 135 operations. Ensuring on-time departures, arrivals and customer satisfaction. Efficient and excels with a proven ability in managing high pressure multiple cross-functional tasks at a fast paced high capacity environment with substantial passenger/customer volume, simultaneously coordinating daily schedules and processing end to end billing to ensure seamless operations and zero scheduling conflicts for efficient workflows and delivering proactive employee and customer service overall.
Overview
14
14
years of professional experience
Work History
Dispatch Specialist, Accounting Assistant
Corbin Aviation
Waterford, Michigan
01.2012 - Current
- Coordinated aircraft dispatch schedules, ensuring on-time departures and arrivals.
- Managed communication among pilots, ground crews, and fueling teams to facilitate efficient flight operations.
- Utilized flight management systems to track and update flight statuses, ensuring timely resolutions.
- Documented flight logs while maintaining accurate compliance records.
- Engaged and identified customer needs to enhance service requests and improve overall customer satisfaction.
- Provided support, guidance and problem solving to colleagues, fostering a collaborative, happy work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Prepared invoices, billing statements and accounts receivable reports.
- Managed monthly billing cycles for multiple clients, ensuring accuracy and timeliness.
- Processed customer payments through automated billing system to enhance efficiency.
- Oversaw accounts receivable and payable processes, including invoicing and collections.
- Reconciled bank statements on a regular basis.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Restocked and organized food, beverage and passenger items inventory.
- Managed transportation, lodging, catering, refreshments scheduled intervals to give passengers food and beverages.
Education
NBAA - National Business Aviation Association
San Antonio, TX01-2019
High School Diploma -
Milford High School
Highland, MI06-1985
Skills
- Dispatch operations
- Aircraft scheduling
- Familiar with Part 91, Part 135
- Scheduling proficiency
- Customer, account management
- Invoicing; Invoice processing and submission, Accounts Payable and Receivable
- Billing processes and reconciliation
- Dispatch software - Airplane Manager, FlightBridge, WFS
- Computer skills- QBO, Expensify, Google Workspace, Zoom
Timeline
Dispatch Specialist, Accounting Assistant
Corbin Aviation
01.2012 - Current
NBAA - National Business Aviation Association
High School Diploma -
Milford High School