Andrea Perez
Henderson,NV
Summary
Proven ability to foster a positive work environment through exemplary customer service and leadership. Recognized for adaptability and a commitment to continuous learning in the industry. Consistently acknowledged by peers and managers for focus and reliability in achieving company goals. Extensive experience combined with a team-oriented approach ensures alignment with organizational objectives.
Overview
10
10
years of professional experience
Work History
Assistant Dispatch Manager
Move4less
Las Vegas, Nevada
08.2023 - Current
- Created and managed schedules for over 150 employees across five offices, both local and out-of-state.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Set and confirmed customer appointments.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Provided guidance to team members regarding best practices related to scheduling tasks.
- Collaborated with other departments to coordinate resources when necessary.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Resolved conflicts or issues between drivers and clients promptly.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
- Managed high call volumes while maintaining professionalism and courtesy.
- Administered ongoing schedules through regular follow-ups with shift leaders to guarantee prompt job coverage and dispatch.
- Interacted with customers face-to-face, over the phone, and through email to resolve inquiries or issues
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by upper management staff.
- Secured hotel bookings for all team members on out-of-state trips.
- Delivered exceptional customer service by attentive listening and facilitating optimal solutions for all parties involved.
Vault Teller
Moneytree
Las Vegas, Nevada
08.2021 - 08.2023
- Managed cash flow and maintained vault security to ensure operational integrity.
- Processed customer transactions accurately and efficiently using cash handling systems.
- Assisted customers with inquiries and provided exceptional service during transactions.
- Trained new staff on vault procedures and cash management practices effectively.
- Conducted regular audits of cash reserves to verify accuracy and compliance.
- Resolved discrepancies in cash deposits through diligent review and investigation.
- Adhered to bank policies and procedures regarding safety, security, privacy and confidentiality regulations.
- Performed daily reconciliation of vault funds and reported any irregularities to management.
- Processed loan applications and verified applicant information efficiently.
- Reviewed financial documents for accuracy and compliance with regulations.
- Educated clients on loan products and financial services available.
- Prepared documentation for new loans and updated existing accounts as needed.
- Processed loan applications and documents, including verifying accuracy of customer information.
Customer Service Specialist /Cashier / Sales Advisor
Best Buy
Las Vegas, NV
08.2020 - 08.2022
- Approaching customers to offer them my expertise on products in the store to assist in finding a solution for them.
- Handling returns on store merchandise whilst informing the customer of our policy and accommodating them.
- Navigate store databases to create, update and modify clientele purchases as well as personal information.
- Sold and suggested companies memberships along with offering the best finance opportunities.
- Locating products in store on behalf of customers looking for a specific product.
- Operated cash registers with more or less than two thousand dollars on a daily basis.
- Placed and created online orders to deliver merchandise to the store or home delivery whilst asking common questions to provide our delivery service the best informed decision.
- Audited customer account information to identify issues and develop solutions.
- Make sales referrals, cross-sell products and introduce new ones that benefit the consumer.
- Monitoring and completing online also curbside orders.
- Organizing shelves of inventory and unloading products when needed.
- Maintain a clean and orderly environment in all departments.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Processed payments for new orders and replacement parts to meet customer needs.
- Diagnosed and troubleshot product issues to enhance customer satisfaction and prevent call escalation.
- Scheduled service repair with field technicians to handle complex, site-specific concerns.
- Maximized revenue by proactively building and managing key customer relationships.
Cashier/Hostess
Blueberry Hill
Las Vegas, NV
09.2020 - 04.2021
- Greet customers upon arrival and provide seating arrangements for groups or individuals
- Answering phone calls and writing to go-orders and pick ups, as well as writing delivery orders
- Answering incoming calls with professional and knowledgeable responses, explained weekly and daily specials
- Trained to handle cash and food, resolve customer complaints, refund money, handle to-go orders, and adjust bills
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Seat guests quickly and process payments accurately while safeguarding company assets
- Have a positive attitude and professionalism to make customers' restaurant experience be memorable and pleasant
- Provided detailed information-regarding menu items
- Balancing the cash register at end of shift and generating reports for credit and debit sales.
- Trained new team members in cash register operation, stock procedures and customer services.
- Operating scanners, cash registers, and other electronics
- Cleaning menus frequently and maintaining a tidy work space.
- Operated cash register or POS system to receive payment by cash, check and credit card while still providing a receipt to every customer.
Hostess
Hash House A Go Go
Las Vegas, NV
09.2019 - 09.2020
- Greeted incoming guests and gathered information to seat groups or place on waitlist if necessary.
- Built positive relationships with other front-of-house and kitchen staff.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Engaging with guests to ensure they’re happy with food and service
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Operated and familiar with OpenTable for dining reservations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Team Member
Taco Bell
Las Vegas, NV
06.2018 - 09.2019
- Work together with the kitchen to cook the exact number of items ordered by each customer, working on several different orders simultaneously
- Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
- Input orders and accept payment using a credit/debit card reader or cash register, calculating change accurately and quickly as required
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms
- Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed
- Maintain a neat and tidy appearance by wearing a uniform and adhering to corporate dress code.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Personal Babysitter
Babysitters
Las Vegas, NV
01.2016 - 06.2018
- Keep the play area safe and free from hazards while monitoring children consistently throughout the day
- Sanitize play equipment, games and toys on a regular basis to keep them safe and attractive while minimizing the spread of germs
- Change diapers, dress children and assist them with their snacks, drinks, meals as needed
- Engage in educational activities with the children, including reading, crafts, drawing , coloring and singing
- Teach children the importance of good personal hygiene and healthy habits, including the importance of brushing teeth, eating healthy food, using the toilet and getting adequate rest
- Helped children discover enrichment activities to inspire imagination and creativity.
- Communicated with parents about daily activities and any concerning behaviors.
- Light housework to keep the home clean and tidy, including cleaning spills and washing dishes after meals
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Monitored children's safety and well-being to prevent accidents and falls.
- Read books to promote language development.
- Assisted children with completing homework and special assignments to improve academic performance.
Education
High School Diploma -
Clark High School
05-2019
Skills
- Leadership
- Interpersonal skills
- Telecommunications
- Conflict Resolution
- Product and Service Sales
- Data Entry and Maintenance
- Customer Service Excellence
- Refunds and Returns Management
- Inbound and Outbound Calling
- POS Systems and Ordering Platform
- Relationship Building
- Team-Oriented and Cooperative
- Computer Proficiency
- Skill Building
- Dependable and Responsible
- Creative Thinking
- Social Integration
- Dispatch operations
- Employee scheduling
- Training & Development
- Professionalism
Timeline
Assistant Dispatch Manager
Move4less
08.2023 - Current
Vault Teller
Moneytree
08.2021 - 08.2023
Cashier/Hostess
Blueberry Hill
09.2020 - 04.2021
Customer Service Specialist /Cashier / Sales Advisor
Best Buy
08.2020 - 08.2022
Hostess
Hash House A Go Go
09.2019 - 09.2020
Team Member
Taco Bell
06.2018 - 09.2019
Personal Babysitter
Babysitters
01.2016 - 06.2018
High School Diploma -
Clark High School