Anita Mcknight
Las Vegas
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Call Center Representative
TTEC
Las Vegas, NV
12.2022 - 02.2025
- - Assisted patients and customers over the phone, providing clear information and resolving inquiries with professionalism.
- - Handled high-volume calls with patience and empathy.
- - Strengthened communication and problem-solving skills relevant to hospital reception and patient relations.
- Managed high-volume inbound calls, ensuring efficient resolution of customer inquiries and issues.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Receptionist
Housing Authority
California
08.2015 - 11.2021
- - Managed front desk operations including greeting clients, answering multi-line phones, and scheduling appointments.
- - Provided exceptional customer service and support for residents.
- - Maintained confidential records with accuracy and discretion.
- Coordinated communication between departments to facilitate timely information sharing.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Security Officer
Bolthouse Security
Bakersfield, CA
02.2015 - 02.2020
- Monitored premises to ensure safety and security for staff and visitors.
- Responded promptly to incidents, conducting thorough investigations and reporting findings.
- Implemented access control procedures to safeguard restricted areas.
- Collaborated with law enforcement during emergency situations to maintain public safety.
- Conducted regular patrols to deter criminal activity and ensure compliance with regulations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Caregiver
Heavenly Angels In-Home Care
Bakersfield, CA
05.2010 - 03.2015
- - Delivered compassionate care including assistance with daily living activities, hygiene, and mobility support.
- - Reminded clients of medication schedules and transported them to appointments.
- - Ensured a safe, clean, and supportive home environment.
- Assisted clients with daily living activities, promoting independence and comfort at home.
- Administered medication and monitored patient health, ensuring adherence to care plans.
- Developed personalized care strategies based on individual client needs and preferences.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
High School Diploma -
Channel Islands High School
Oxnard, CA06-2010
Skills
- Patient Care & Assistance (hygiene, mobility, companionship)
- Medication Reminders & Basic Healthcare Support
- Appointment Scheduling & Clerical Support
- Customer Service & Communication
- Team Collaboration & Dependability
- Time Management & Organizational Skills
- Light Housekeeping & Sanitation Procedures
- First Aid & CPR Certified
- Problem-solving skills
- Customer support
- Data entry
- Verbal and written communication
Certification
- CPR & First Aid Certification
- Nevada Guard Card (Security License)
Languages
English
Full Professional
Timeline
Call Center Representative
TTEC
12.2022 - 02.2025
Receptionist
Housing Authority
08.2015 - 11.2021
Security Officer
Bolthouse Security
02.2015 - 02.2020
Caregiver
Heavenly Angels In-Home Care
05.2010 - 03.2015
High School Diploma -
Channel Islands High School