T'naya Dortch

Promoted high customer satisfaction by resolving problems with knowledgeable and

friendly service.

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Answered incoming calls and emails, providing frontline customer support or assistance

with product and service transactions.

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Remained calm and professional in stressful circumstances and effectively diffused tense

situations.

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Demonstrated excellent communication skills in resolving product and consumer

complaints.

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Answered inbound calls, chats and emails to facilitate customer service.

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Developed strong customer relationships to encourage repeat business.

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Provided outstanding service to new and long-standing customers by attending closely to

concerns and developing solutions.

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De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

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Consulted with customers to resolve service and billing issues.

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Set up and activated customer accounts.

•Asked probing questions to determine service needs and accurately input information into

electronic systems.

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Escalated customer concerns, issues and requirements to supervisors for immediate

rectification.

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Educated customers on special pricing opportunities and company offerings.

• Communicated effectively with family members regarding patient care plans.
• Participated in interdisciplinary conferences regarding patient care management.
• Assessed patient care needs and developed treatment plans accordingly.

• Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
• Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring patients.
• Administered prescribed medications under the direction of a registered nurse or physician.
• Take vitals

• Assisted customers with selecting apparel items that suited their needs and preferences.
• Performed daily inventory checks to ensure accurate product counts.
• Sorted, folded, and organized merchandise on the sales floor for optimal customer access.

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Answered customer inquiries regarding store policies and procedures.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.