Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Anita Minor

Advance,NC

Summary

[Advanced Medical Support Assistant communicating, organizing skilled at solving problems to raise the stature and rankings of health care facilities.

Accomplished Advanced Medical Support Assistant] who proudly maintains a highly productive, efficient and quality-driven environment at all times.

Responsible All positions with excellent communication skills demonstrated by 29 years of experience in healthcare.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Support Services Specialist

Novant Healthcare
Winston-Salem, NC
12.2021 - Current
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Carried out day-to-day duties accurately and efficiently.
  • Increased customer satisfaction by resolving issues.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.

Medica Support Assistant

W. G. (Bill) Hefner VA Medical Center - Salisbury, NC
Salisbury , NC
02.1990 - 03.2020
  • Analyzed departmental documents for appropriate distribution and filing.
  • Performed initial client assessment and analysis to begin research process.
  • Daily average to process applications for healthcare 60%.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow.
  • Represented and interpreted agency's functions and services to other institutions, public, government agencies and other organizations.
  • Trained new staff on quality control procedures
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Contributed substantially to successful department JCAHO accreditation.
  • Ensured HIPAA compliance.
  • Participated in facility surveys and inspections made by authorized governmental agencies.
  • Strategically planned methods to achieve operational goals and targets.
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
  • Certified that equipment and supplies were properly maintained for quality patient care and safety.
  • Created and maintained computerized record management systems to record and process data and generate reports.
  • Demonstrated ability to lead and motivate outstanding healthcare teams.

Education

High School Diploma -

North Forsyth High School
Winston-Salem, NC
1982

Skills

  • Teamwork and Collaboration
  • Small group instruction
  • One-on-one instruction
  • Qualified in healthcare billing
  • Mission Statement Development
  • Member Services and Support
  • Logistics Support Services
  • HIPPA Guidelines
  • Issue Reporting
  • Maintaining Client Records
  • Electronic Medical Record Software
  • Office Supplies and Inventory
  • Clerical Support
  • Service Quality
  • Office Organization
  • Patient Relationships
  • Data Entry Software
  • Customer Support
  • Scheduling and Appointment Setting
  • Government Agency Guidelines
  • Eligibility Requirements
  • Patient Information
  • Cultural Awareness
  • Excellent Communication
  • Maintenance and Repair
  • Problem-Solving
  • Processing incoming and out going mail to meet deadlines
  • Training and Development
  • assist with ROI statements from work from home employees
  • Decision-Making
  • Planning and Coordination
  • Google Workspace
  • Attention to Detail
  • Dependable and Responsible
  • Critical Thinking
  • Analytical and Critical Thinking Compliance
  • Self-Motivated

Certification

  • CCMA Training - 160hrs Certified Medical Administrative Assistant RCCC

Timeline

Support Services Specialist

Novant Healthcare
12.2021 - Current

Medica Support Assistant

W. G. (Bill) Hefner VA Medical Center - Salisbury, NC
02.1990 - 03.2020

High School Diploma -

North Forsyth High School

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Anita Minor