Anita Montgomery
Adairsville,GA
Summary
Dynamic Shift Manager at Bojangles with a proven track record in employee training and inventory control. Enhanced operational efficiency through process improvements and effective team leadership. Skilled in cash handling and conflict resolution, fostering a customer-focused environment while ensuring compliance with safety standards. Committed to driving team development and achieving organizational goals.
Overview
20
20
years of professional experience
5
5
Certifications
Work History
Shift Manager
Bojangles
2018 - Current
- Conducted training sessions for new employees on operational procedures.
- Managed inventory levels, placing orders to maintain stock availability and reduce waste.
- Implemented process improvements to streamline workflow and enhance overall efficiency.
Management Assistant
Bojangles'
2019 - 2021
- Coordinated daily operations to enhance team efficiency and streamline workflow processes.
- Managed scheduling and logistics for management meetings, ensuring timely communication and follow-up.
- Developed training materials for new staff, fostering a comprehensive onboarding experience.
- Analyzed operational reports to identify areas for process improvement and increased productivity.
- Facilitated interdepartmental communication, promoting collaboration between teams to achieve business goals.
- Oversaw inventory management systems, optimizing stock levels and reducing waste through strategic planning.
- Implemented project timelines and tracked deliverables, ensuring adherence to deadlines across departments.
- Mentored junior staff members, providing guidance on best practices and operational procedures for success.
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Prepared and charted data and metrics for detailed status reports.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to team members.
- Supported executive staff by managing schedules, arranging travel accommodations, and preparing materials for presentations or meetings as needed.
- Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Streamlined office operations by implementing efficient systems for file management and document organization.
- Oversaw training and onboarding process for all newly hired employees.
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
- Drove sales and customer service while assisting guests with Type services.
- Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
- Assisted in recruitment efforts by screening resumes, scheduling interviews, and coordinating onboarding activities for new hires.
- Enhanced team productivity with thorough training in company policies, procedures, and software applications.
- Conducted market research to identify growth opportunities, informing strategic decision-making processes.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Recorded time allocated to projects and updated master tracking documents.
- Marketed Type services and benefits to local businesses.
- Prepared comprehensive reports for senior management, highlighting key performance indicators and areas for improvement.
- Improved customer engagement by responding promptly to inquiries, leading to higher satisfaction and loyalty.
- Managed travel arrangements and itineraries for executives, contributing to efficient and stress-free business trips.
- Coordinated meetings for senior management, ensuring seamless communication and preparation for strategic discussions.
- Optimized administrative processes by adopting new software tools, significantly reducing time spent on routine tasks.
- Increased departmental efficiency by implementing new inventory management system for office supplies.
- Facilitated onboarding process for new hires, ensuring smooth transition and integration into company culture.
- Conducted market research to support strategic planning, providing valuable insights that informed business development efforts.
- Streamlined scheduling and coordination of internal and external meetings, improving organizational efficiency.
- Enhanced accuracy of financial reporting by assisting with budget tracking and expense reconciliation.
- Enhanced team collaboration with organization of team-building activities, fostering positive and productive work environment.
- Supported project management tasks, leading to timely completion of projects by assisting with schedule management and resource allocation.
- Assisted in preparation of presentations and reports for stakeholders, enabling informed decision-making with well-organized data.
- Improved office efficiency by streamlining filing systems, making document retrieval faster and more intuitive.
- Maintained high level of confidentiality handling sensitive information, ensuring trust and integrity in all professional interactions.
- Facilitated effective communication channels between senior management and staff, contributing to cohesive and informed workplace.
- Contributed to positive corporate image by assisting with coordination of corporate events and public relations activities.
- Streamlined communication between departments, enhancing operational efficiency with establishment of clear protocols.
- Assisted in negotiating contracts with vendors, ensuring favorable terms and cost savings for company.
- Supported implementation of new CRM system, improving management of customer relationships and data analysis.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Performed wide-ranging administrative, financial and service-related functions.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Trained and supervised employees on office policies and procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Proofread and edited documents for accuracy and grammar.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Education
Associate of Applied Science - Management
High School Diploma -
04.1995
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Quality assurance
- Staff training and onboarding
- Interpersonal skills
- Inventory control
- Staff development
- Payment processing
- Documentation and reporting
- Safety compliance
- Schedule management
- Flexible schedule
- Inventory controls
- Sales strategies
- Hiring and recruiting
- Operations management
- Performance reviewing
- Equipment troubleshooting
- Schedule oversight
- Supply ordering
- Tech-Savvy
- Process improvements
- Verbal and written communication
- Team building
- Compliance
- Shift leadership
- Financial records oversight
- Scheduling expertise
- Reporting and documenting
- Shift checklists
- Policy administration
- Customer service
- Problem-solving
- Active listening
- Critical thinking
- Computer skills
- Staff supervision
- Coaching and mentoring
- Team collaboration and leadership
- Safety procedures
- Work Planning and Prioritization
- Inventory management
- Assigning work
- Safety management
- Shift scheduling
- Inventory assessment
- Conflict resolution
- Coordinating daily operations
- Quality control
- Hiring and training
- Worker training
- Schedule coordination
- Work area inspection
- Solutions development
- Priority management
- Equipment maintenance
- Budgeting and forecasting
- Inventory management software
- Process improvement strategies
- Management information systems
- Equipment operation
- New product introductions strategies
- Workflow Analysis
- Continuous improvements
- Regulatory compliance
- Cost reduction and containment
- Materials inspection
- Quality assurance controls
- Production planning
- Process improvement
- Product assembly
- Logistics management
- Multidisciplinary collaboration
- Business planning
- Incidents management
Certification
I have several certifications for Management I also carry a serv safe cart for the state of Georgia thats current
Timeline
Shift Manager - Bojangles
2018 - Current
Management Assistant - Bojangles'
2019 - 2021
Kennesaw State University - Associate of Applied Science, Management
Adairsville High School - High School Diploma,