ANITA OWENS
Lewisville,Texas
Summary
In my professional career I'm known to have a great desire for growth and mastering new challenges. I also provide excellent communication and organization skills to improve processes. A dedicated leader who can effectively manage and support a team.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Team Lead
Caremetx
11.2023 - 02.2024
- Provides day-to-day instructions to team members on processing Benefit Investigations
- Conducts daily monitoring of employee production to ensure teams meet or exceed performance standards and achieve quality control measures
- Assist the Supervisor and Area Director/Manager with various training initiatives necessary to prepare the Reimbursement Specialist, Seasonal to meet all performance benchmarks required to process benefit verifications
- Assist with the development of program training documents
- Performs related duties as assigned, including benefit verifications.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Directed and supervised team of 15
Medical Billing Coordinator
Caregiver
04.2023 - 10.2023
- Billing professional and physician claims
- Ensures that established turnaround times for claim completion and billing are met
- Responds to, or posts correspondence, administrative requests, adjustments, transactions, and/or billing
- Collaborated with insurance providers to expedite claims processing and secure timely payments for services rendered.
- Improved billing accuracy by implementing stringent quality control measures and enhancing documentation processes.
- Streamlined medical billing procedures for increased efficiency, resulting in faster reimbursement rates for the healthcare facility.
Senior Analyst
VIRTUAL BUSINESS OFFICE ASSOCIATES
8 2022 - 12.2022
- Works assigned accounts independently and efficiently toward resolution while maximizing proficiency
- Partners with both internal and external resources to find root cause of claims with adverse financial outcomes to ensure resolution
- Performs analysis of accounts to determine necessary action for resolution of account.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
Collections Admin II
ORTHOFIX LLC
02.2021 - 11.2021
- Trained and developed new staff on processes as needed
- Identified and reported payor trends or issues to management
- Reached productivity goal 6 consecutive months in turn generating an average of $125,000 over goal per month.
- Ensured accurate financial records, reconciling accounts receivable ledger on a monthly basis.
- Negotiated favorable settlement agreements with customers experiencing financial difficulties to facilitate debt recovery efforts while preserving business relationships.
- Optimized collections strategies by analyzing trends in delinquent accounts and implementing targeted solutions.
Supervisor
CENTRASOL LLC
03.2020 - 08.2020
- Manage Team schedules to reallocate resources to meet KPIs
- Track distribution of workloads and conduct ongoing needs assessments to identify staffing opportunities
- Conduct 1:1 coaching, mentoring and feedback with Team Members, in addition to annual performance reviews
- Monitor staff timecards for accuracy and ensure approval is timely for payroll
PCON Support Analyst
Steward Health Care
11.2018 - 12.2019
- Utilized contracts to resolve account variances and forwarded information to the collection team or appeal nurse to submit appeals to the payer
- Applied contractual adjustments to accounts to net to correct expected reimbursement per the pathway contract management system within Cerner
- Served on special projects team to ensure Medicare Part B claims billed according to process which resulted in decrease in denial rate for this payer.
Collections Team Lead
CHRISTUS HEALTH
04.2016 - 11.2018
- Responsible for daily review of UB04 and 1500 claims as well as patient payments received from lock box and electronic funds transfer
- Validated physician and facility Medicare, Managed Medicare, Medicaid, and Commercial claims by using facility contracts
- Successfully identified and created processes for denials received resulting in validation error rate reduction month over month
- Identify and report trends or issues to management and share learning with team members
- Provide leadership with suggestions to increase department efficiency, collaborate with leadership on process improvement strategies
Education
Bachelor of Science in Healthcare Administration -
UNIVERSITY OF PHOENIX
Dallas, TX 06.2013 - 05.2017
Skills
Proficient with Meditech, Epic, OnBase, Cerner
All Scripts, TMHP, Five9, Medicare & Medicaid Claims
Change Healthcare, CRM, Leadership, Problem Solving,
Attention to Detail, Process Improvements
Timeline
Team Lead
Caremetx
11.2023 - 02.2024
Medical Billing Coordinator
Caregiver
04.2023 - 10.2023
Collections Admin II
ORTHOFIX LLC
02.2021 - 11.2021
Supervisor
CENTRASOL LLC
03.2020 - 08.2020
PCON Support Analyst
Steward Health Care
11.2018 - 12.2019
Collections Team Lead
CHRISTUS HEALTH
04.2016 - 11.2018
Bachelor of Science in Healthcare Administration -
UNIVERSITY OF PHOENIX
06.2013 - 05.2017
Senior Analyst
VIRTUAL BUSINESS OFFICE ASSOCIATES
8 2022 - 12.2022