Tierra Steele
Criminal Justice Professional
Relocating To Chula Vista,CA
Summary
Detail-oriented criminal justice professional with experience in emergency communications, mental health and substance abuse support, case management, and crisis intervention. Skilled in handling high-pressure situations, coordinating services, documenting findings, and collaborating with law enforcement and multidisciplinary teams. Recognized for clear communication, ethical judgment, and composure under stress.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
Reimbursement Specialist
CareMetx
2023 - Current
- Collected and reviewed patient insurance benefit information in accordance with SOPs.
- Provided assistance to physician office staff and patients to complete and submit insurance forms and program applications.
- Tracked and followed up on prior authorization requests, ensuring accurate and timely benefit investigations.
- Maintained frequent phone contact with provider representatives, third-party customer service, and pharmacy staff.
- Reported reimbursement trends and processed necessary insurance/patient correspondence.
Patient Care Coordinator
SMA Healthcare
Daytona Beach, Florida
2023 - 2023
- Provided mental health and substance abuse services, education, support, and crisis intervention as a member of a multidisciplinary team.
- Assisted clients with accessing services and navigating resources under clinical supervision
- Responded calmly and effectively to crisis calls, substance abuse incidents, suicide threats, and distressed clients.
- Maintained accurate client records and documentation in accordance with agency and state/federal regulations
- Collaborated with team members to support rehabilitation and treatment planning.
Telecommunicator I
VSO
Daytona Beach, Florida
2022 - 2023
- Performed public safety communications tasks including reception of emergency and non-emergency calls using CAD and FCIC/NCIC systems
- Dispatched law enforcement, fire, and EMS units and provided pre-arrival and post-dispatch instructions to callers.
- Reacted quickly, calmly, and with good judgment during emergency and non-emergency situations
- Interacted positively and cooperatively with co-workers, supervisors, and command staff under intense time pressure.
- Maintained documentation, equipment inventory, and professional certifications (CPR, EMD, NIMS).
CPI
State Of Florida - DCF
Daytona Beach, Florida
2022 - 2022
- Conducted investigations of abuse, neglect, abandonment, and special conditions for children.
- Assessed danger threats, child vulnerabilities, and caregiver protective capacities to determine child safety
- Arranged emergency placements for children unable to remain safely in their homes.
- Notified state attorney, law enforcement, and child protection teams as required.
- Provided families with service linkages to agency and community resources.
- Maintained detailed documentation and case reports.
Trusted Referee (Identity Verification Specialist)
Alorica
Lake Mary, Florida
2021 - 2022
- Verified identities for government and healthcare organizations.
- Maintained accurate documentation and attention to detail in verification processes.
Call Center Representative
Solera
Daytona Beach, Florida
2018 - 2021
- Assisted customers with system navigation, form completion, and access to services.
- Ensured adherence to company policies and procedures, performing compliance-related tasks.
- Maintained high customer satisfaction through accurate information and issue resolution.
Education
Bachelor of Science - Criminal Justice
Bethune-Cookman University
Daytona Beach, FL01-2022
Skills
911/Dispatch Operations (CAD, FCIC/NCIC)
Crisis Intervention & Emergency Call Handling
Mental Health & Substance Abuse Support
Case Management & Documentation
Multi-tasking & Problem-Solving under Pressure
Communication & Team Collaboration
Confidentiality & Ethical Judgment
Timeline
Reimbursement Specialist
CareMetx
2023 - Current
Patient Care Coordinator
SMA Healthcare
2023 - 2023
Telecommunicator I
VSO
2022 - 2023
CPI
State Of Florida - DCF
2022 - 2022
Trusted Referee (Identity Verification Specialist)
Alorica
2021 - 2022
Call Center Representative
Solera
2018 - 2021
Bachelor of Science - Criminal Justice
Bethune-Cookman University