Leah Sachs
El Paso,TX
Summary
Attentive Police Dispatcher bringing 17 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
17
17
years of professional experience
Work History
Police Telecommunicator
El Paso Community College
El Paso, Texas
08.2012 - 07.2020
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
911 Telecommunicator
City Of El Paso Fire Department
El Paso, Texas
05.2004 - 07.2008
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Police Dispatcher
City Of El Paso Police Department
El Paso, Texas
08.1999 - 05.2004
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Education
No Degree - Computer Programming
El Paso Community College
El Paso, TXSkills
- Reading Comprehension
- Emergency Situations
- Ems Dispatch
- Routing Accuracy
- Providing Clear Directions
- Radio Frequencies Monitoring
- 911 System Information Databases
- National Crime Information Center (NCIC)
- Medical Emergency Response
- Cross-Departmental Teamwork
- NCIC Database
- Call Routing
- Prioritizing Situations
- Applicant Engagement
- Radio Production
- Call Records Maintenance
- Data Systems Operation
- Dispatch Coordination
- Emergency Response Procedures
- Equipment Dispatch
- Active Learning
- Dispatching Procedures
- Computer-Aided Design (CAD)
- Alarm System Monitoring
Timeline
Police Telecommunicator
El Paso Community College
08.2012 - 07.2020
911 Telecommunicator
City Of El Paso Fire Department
05.2004 - 07.2008
Police Dispatcher
City Of El Paso Police Department
08.1999 - 05.2004
No Degree - Computer Programming
El Paso Community College
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