CLARENCE R. TAYLOR, JR
Fayetteville,US
Summary
Results-driven professional with extensive experience in ERP training, business analysis, and implementation support. Proven ability to develop comprehensive training materials, deliver engaging training sessions, and collaborate with stakeholders to ensure successful software rollouts. Seeking to leverage skills in new hire training, creative problem solving, and planning and coordination in the role of a Business Analyst.
Emergency communications professional with proven track record in managing high-stress situations and coordinating critical responses. Known for robust team collaboration and achieving results by adapting to rapidly changing circumstances. Proficient in advanced communication systems and problem-solving under pressure.
Overview
27
27
years of professional experience
Work History
Police Telecommunicator
City of Fayetteville NC
09.2025 - Current
- Operated multi-line phone systems to manage incoming emergency and non-emergency calls efficiently.
- Coordinated communication between first responders, dispatch, and public for effective incident management.
- Maintained accurate records of incidents, responses, and communications in digital databases.
- Analyzed call data to identify trends and improve response strategies for enhanced service delivery.
- Perform inquiries and relays accurate and timely information utilizing public safety databases such as National Crime Information Center (NCIC), Division of Criminal Information, Statewide Warrant System (NCAWARE), and Law Enforcement Records Management Systems.
ERP TRAINER
Pye Barker Fire Safety (Insight Global)
11.2023 - 05.2025
- Leading Fire Safety Company offered support for the development of ERP-related training materials and lead end-user training in a variety of formats including e-learning/in-person/virtual for a new ERP Implementation within Supply Chain (Workday).
- Support the development and maintenance of supply chain training material that captures each process related to the use of the ERP supply chain functionality, including drafting, reviewing, and editing material as assigned.
- Delivered training sessions in a variety of delivery settings (in-person, web) to support system, division, and local level end-users.
- Supported the tracking of end-user completion status and training metrics to articulate training effectiveness and progress across Supply Chain and other users.
BUSINESS ANALYST
Truist Bank
02.2017 - 12.2023
- Gathered and analyzed multiple loan products and their data to develop and investigate all potential solutions. Including improvements to multiple systems, processes, and efficiency.
- Collaborated with Technology team to provide the business process requirements for any enterprise software initiatives or updates to assure the process remain optimal.
- Possess the ability to ask relevant, probing questions, to interpret data, identify patterns, and draw meaningful conclusions. Maintaining the ability to work back to the root cause of issues and restructure to more effective solutions.
IMPLEMENTATION SPECIALIST
ARS (ProTech)
11.2020 - 07.2023
- Industry leading Heating, AC and Plumbing Service Company. Delivering on-site/online client training interaction to streamline the onboarding process for newly implemented ERP system.
- Collaborate with branch stake holders/subject matter experts and adapt the training approach as changes occur to ensure seamless Go-Live process.
- Support and deliver training sessions in multiple variety of settings including (onsite in person, web) to support system, division and local branch during Go-Live process.
- Assisted end-users on an as needed basis, resolving client concerns via help desk tickets, email, and Teams Platform.
IMPLEMENTATION SPECIALIST
Rollins, Inc
01.2015 - 09.2017
- Industry leader in Pest Control. Delivering on-site/online client training interaction to streamline the onboarding process for newly implemented ERP system for service techs and management team.
- Collaborate with branch stake holders/subject matter experts and adapt the training approach as changes occur to ensure seamless Go-Live process.
- Support and deliver training sessions in multiple variety of settings including (onsite in person, web) to support system, division and local branch during Go-Live process.
- Assisted end-users on an as needed basis, resolving client concerns via help desk tickets, email, and Teams Platform.
BUSINESS ANALYST
Bank of America, Corp.
05.1998 - 09.2014
- Gathered and analyzed global payment applications and their data to develop and investigate all potential solutions. Including improvements to multiple systems, processes, and efficiency.
- Served as liaison between Technology and Business groups and participated in Change Release Management activities across global payment applications
- Collaborated with Technology team to provide the business process requirements for any enterprise software initiatives or updates to assure the process remain optimal.
- Possess the ability to ask relevant, probing questions, to interpret data, identify patterns, and draw meaningful conclusions. Maintaining the ability to work back to the root cause of issues and restructure to more effective solutions.
Education
Bachelor of Science (B.S.) - Business Administration Management of Technology
Fayetteville State University
Fayetteville, NC05.1993
Skills
- Staff training facilitation
- Innovative problem resolution
- Project planning
- Effective public speaking
- Effective call prioritization
- Emergency response awareness
- Incident reporting
Affiliations
Alpha Phi Alpha Fraternity, Inc
Prince Hall Mason - Lone Star Lodge 663
Timeline
Police Telecommunicator
City of Fayetteville NC
09.2025 - Current
ERP TRAINER
Pye Barker Fire Safety (Insight Global)
11.2023 - 05.2025
IMPLEMENTATION SPECIALIST
ARS (ProTech)
11.2020 - 07.2023
BUSINESS ANALYST
Truist Bank
02.2017 - 12.2023
IMPLEMENTATION SPECIALIST
Rollins, Inc
01.2015 - 09.2017
BUSINESS ANALYST
Bank of America, Corp.
05.1998 - 09.2014
Bachelor of Science (B.S.) - Business Administration Management of Technology
Fayetteville State University
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