Tonya Glover
Fayetteville,NC
Summary
Dynamic Lead Telecommunicator skilled in communication systems and public safety training. Successfully managed emergency communications and trained new personnel, contributing to improved response times and operational effectiveness. Experienced Lead Telecommunicator with a strong background in crisis management, emergency protocols, and dispatch coordination. Proven ability to maintain clear communication during high-stress situations, ensuring effective incident response.
Overview
29
29
years of professional experience
Work History
Lead Telecommunicator
Fayetteville State University
Fayetteville, North Carolina
07.2021 - Current
- Operated communication systems to relay emergency information effectively.
- Managed incoming calls and dispatched appropriate response teams.
- Coordinated with law enforcement and emergency services for incident support.
- Trained new telecommunicators on procedures and software systems used.
- Monitored radio communications and ensured clear transmissions across channels.
- Attended regular training sessions on topics such as communication protocols, safety procedures.
- Assisted in updating emergency response protocols and procedures regularly.
Customer Service Representative
NCDMV Callcenter
Elizabethtown, North Carolina
11.2015 - 07.2021
- Assisted customers with inquiries and provided accurate information.
- Resolved issues and complaints through effective communication techniques.
- Educated clients on DMV policies and procedures during calls.
Telecommunicator
City of Fayetteville
Fayetteville, North Carolina
09.2006 - 11.2015
- Received and dispatched emergency calls promptly and accurately.
- Operated multi-line telephone systems for efficient communication.
- Collaborated with law enforcement and emergency services during incidents.
Case Manager
NC Department of Corrections
Hoffman, North Carolina
11.1999 - 07.2005
- Managed case files for individuals in the correctional system.
- Coordinated with law enforcement and social services for client support.
- Conducted assessments to determine rehabilitation needs of inmates.
Teacher
Cumberland County Schools
Fayetteville, North Carolina
08.1997 - 06.1999
- Developed engaging lesson plans aligned with state curriculum standards.
- Implemented diverse instructional strategies to accommodate various learning styles.
- Monitored student progress and provided timely feedback on academic performance.
Education
Master of Science - Criminal Justice
Kaplan University
Davenport, IA12-2014
Bachelor of Arts - History
NC State University
Raleigh, NC12-1992
Skills
- communication systems
- emergency protocols
- dispatch coordination
- public safety training
- radio monitoring
- crisis management
Timeline
Lead Telecommunicator
Fayetteville State University
07.2021 - Current
Customer Service Representative
NCDMV Callcenter
11.2015 - 07.2021
Telecommunicator
City of Fayetteville
09.2006 - 11.2015
Case Manager
NC Department of Corrections
11.1999 - 07.2005
Teacher
Cumberland County Schools
08.1997 - 06.1999
Master of Science - Criminal Justice
Kaplan University
Bachelor of Arts - History
NC State University