Cassandra Hall
Lake City
Summary
Dynamic professional with extensive experience as a 911 Public Safety Telecommunicator at Columbia County Board of County Commissioners. Expert in emergency response and incident documentation, effectively coordinating with first responders. Proven ability to maintain composure under pressure while providing exceptional communication and conflict resolution skills to assist distressed callers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
Columbia County Board of County Commissioners
Lake City
01.2022 - Current
- Responded to emergency calls with professionalism and urgency.
- Operated communication systems to relay information to first responders.
- Documented incident details accurately for record-keeping and follow-up.
- Assisted callers in distress while maintaining calm and focused communication.
- Collaborated with law enforcement and fire departments for seamless operations.
Certified Nursing Assistant
North Florida Pediatrics
Lake City
11.2020 - 01.2022
- Communicated effectively with healthcare team to coordinate patient care.
- Maintained clean and safe environment for patients and staff daily.
- Provided emotional support to patients and families during challenging times.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
Education
High School Diploma -
Lafayette High School
Lexington, KY05-2015
Florida State College At Jacksonville
Jacksonville, FLSkills
- Emergency response
- Incident documentation
- Conflict resolution
- First responder coordination
- Call handling
- Communication systems
Accomplishments
- I have been a CTO at both previous jobs listed.
Certification
- 911 Public Safety Telecommunicator License #PST16677
Timeline
911 Public Safety Telecommunicator
Columbia County Board of County Commissioners
01.2022 - Current
Certified Nursing Assistant
North Florida Pediatrics
11.2020 - 01.2022
High School Diploma -
Lafayette High School
Florida State College At Jacksonville
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