Nicholas Slone
Wabash,IN
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Ability to multitask with multiple incoming 911 lines, Administrative lines, Radio Traffic, and inner center noises.
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
Wabash County Government
Wabash, IN
03.2020 - Current
- Answered incoming emergency and non-emergency calls from the public, assessed callers' needs, and dispatched appropriate personnel.
- Provided pre-arrival instructions to callers in life threatening situations such as CPR, childbirth, choking.
- Entered data into computer aided dispatch system for police, fire and ambulance services.
- Monitored radio communications between field units and dispatchers.
- Utilized mapping systems to provide assistance in locating addresses or other information requested by officers on the street.
- Assisted with investigations by providing background information on suspects or victims when requested.
- Managed multiple phone lines while ensuring that all incoming calls were answered promptly and professionally.
Education
Southwood Jr-Sr High School
Wabash, IN05-2014
Skills
- Emergency Response Coordination
- Emergency Medical Instruction
- Computer-Based Dispatch Systems
- Call Center Customer Service
- Answering Questions
- Complaint Resolution
- Active Listening
- Problem-Solving
- Customer Service
- Information Intake
- Map Reading Abilities
- Basic Life Support Knowledge
- Teamwork And Collaboration
- Information Gathering And Relay
- Call Reception
- Call Management
Certification
- IDACs Certified (Indiana Data and Communications System)
- EMD Certified (Emergency Medical Dispatching)
- Hazmat Operator
- Suicide Prevention
- SIDS Awareness (Sudden Infant Death Syndrome)
References
References available upon request.
Timeline
911 Public Safety Telecommunicator
Wabash County Government
03.2020 - Current
Southwood Jr-Sr High School
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