Andres Moore
Houston,Texas
Summary
Dynamic 911 Telecommunicator with the City of Houston, adept at crisis assessment and emergency response coordination. Proven ability to maintain composure under pressure while effectively communicating with first responders. Skilled in computer-aided dispatch and incident documentation, ensuring swift and accurate responses during critical situations. Committed to teamwork and continuous training in emergency technologies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
City of Houston-Information Technology
02.2006 - 05.2024
- Coordinated response efforts between police, fire departments, EMS units, hospitals and other agencies involved in responding to an incident.
- Assessed caller's needs and provided support as needed during crisis situations.
- Maintained contact with callers until help arrived at scene.
- Participated in training sessions related to new technologies used in Emergency Dispatching.
- Documented all relevant details from each call in computer-aided dispatch system.
- Answered incoming 911 calls and determined the nature of emergency.
- Used radio, telephone and computer system to update first responders with new information.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Education
GED - undefined
University of Houston
Houston06.1981
Skills
- Computer-aided dispatch
- Crisis assessment
- Emergency response coordination
- Communication systems
- Incident documentation
- Team collaboration
- Effective communication
- Training participation
- Disaster response
- Teamwork
- Map reading
- Active listening
- Call prioritization
- Emergency management
- Stress tolerance
- Teamwork and collaboration
- Computer skills
- Telephone etiquette
- Documentation
- Critical thinking
- Public safety telecommunicator
- Emergency medical dispatch (EMD)
- 911 system information databases
- Multitasking
- NCIC database
- Flexible schedule
- Map reading skills
- Professionalism
- Time management abilities
Certification
- CPR certified
- Security Awareness Certification
- Crisis Communications certified
Timeline
911 Telecommunicator
City of Houston-Information Technology
02.2006 - 05.2024
GED - undefined
University of Houston