Madison Mckool
Jacksonville,NC
Summary
Background in public safety and customer service. Works well under pressure and in stressful environment.
Overview
2
2
years of professional experience
Work History
911 Telecommunicator
Lenoir County
Kinston, North Carolina
10.2024 - 03.2025
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Documented all relevant details from each call in computer-aided dispatch system.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Monitored radio frequency for active incidents or events requiring dispatch assistance.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Answered incoming 911 calls and determined the nature of emergency.
- Updated CAD system regularly with status reports from field units on location and progress of their assignments.
- Advised personnel about accidents, weather conditions or other hazards.
- Researched vehicle, wanted and missing persons information.
- Communicated with dispatchers from other jurisdictions to coordinate mutual aid responses across county lines or state borders when necessary.
- Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
- Used radio, telephone and computer system to update first responders with new information.
Cashier
Piggly Wiggly Grocery Store
Richlands, NC
03.2024 - 09.2024
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Discounted purchases by scanning and redeeming coupons.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Greeted customers and provided friendly customer service.
Kennel Technician
Camp Mutt
Richlands, North Carolina
08.2023 - 12.2023
- Walked dogs while enforcing good behavior and manners.
- Exercised animals to maintain physical and mental health.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Bathed and groomed pets using gentle techniques.
- Assisted with the adoption process by providing information about available pets.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Organized inventory of food, bedding supplies, toys and other items needed for animal care.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Provided humane treatment of all animals at all times.
- Assessed animals for injury and illness.
Waitress
Hwy 55 Burgers Shakes & Fries
Richlands, North Carolina
02.2023 - 10.2023
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Performed basic math calculations when computing bills for customers' meals.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented menus and answered questions regarding items.
- Checked back with customers throughout meal service to ensure satisfaction.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Assisted other wait staff members in times of heavy customer traffic.
- Assisted in seating guests at tables or booths.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Filled condiments and napkin containers during slack periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Took orders for food and drinks and delivered them to guests.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Skills
- Computer-aided dispatch
- Emergency response coordination
- Data documentation
- Call prioritization
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Public safety awareness
- Stress tolerance
- Disaster response
- Relationship building
- Prioritizing situations
- Good judgment
- Basic life support BLS
Timeline
911 Telecommunicator
Lenoir County
10.2024 - 03.2025
Cashier
Piggly Wiggly Grocery Store
03.2024 - 09.2024
Kennel Technician
Camp Mutt
08.2023 - 12.2023
Waitress
Hwy 55 Burgers Shakes & Fries
02.2023 - 10.2023