Anita Parker
Remote Virtual Receptionist
Decide, based on a persons actions.
Me
Summary
Dedicated Customer Service Specialist Veteran with 20+ years experience and is passionate about promoting lasting customer relationships through consistent professionalism, empathy and respect and leading by example.
Overview
32
32
years of professional experience
Work History
Jewelry Designer/Hand Crafter
Anita By Design Coastal Creations & More
08.2004 - Current
- Taught myself my craft from the ground floor
- Assessed pieces to evaluate quality and accuracy according to design.
- Established successful partnerships with suppliers, securing competitive pricing for raw materials.
- Created professionally staged images using special lighting and backgrounds to display pieces attractively.
- Service customers online and in person
- Take care of customer issues by phone, email and chat
- Negotiated to have jewelry sold in a retail store
- Created my very first jewelry line
Administrative Receptionist
Elite Electric Company Inc.
6 2001 - 08.2003
- Developed and maintained successful relationships with customers, vendors, suppliers and contractors alike.
- Played a pivotal role in the resolution of office conflicts by acting as a mediator between parties and fostering open lines of communication for constructive dialogue.
- Handled daily scheduling tasks, provided administrative support and maintained both the computer filing system and all physical personell records.
- Answered multi-line phone system, enthusiastically and professionally greeting all callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Contributed to a positive work environment by demonstrating professional etiquette in my interactions with both colleagues and clients
Stay At Home Wife and Mother
Home
08.1994 - 06.2001
- Had to get the family settled back in the states
- Had a new addition to the family
- Went back to school to obtain a GED
- Developed strong organizational and communication skills through coursework.
Customer Service Specialist
NCO Club, Kadena Airbase
04.1992 - 10.1994
- Resolved concerns with services to help with retention and drive sales.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took extensive training course in customer service to work the casino rooms and was taught to assist customers with everything at all times without pause or question
Education
GED -
05.1997 - 05.1997
- Professional Development: Taking two online courses for customer service with Udemy to brush upon my skills
Skills
Team Player
Communication Skills, Oral and Written
Interpersonal Skills
Self Motivated
Remote Work Experience
Fast Learner
Strong Work Ethic
Highly Dependable
Excellent Attention To Detail
Additional Information
- US citizen with a valid drivers license
- D.O.B = March 26, 1968
- 2nd shift preference when possible
- Will work some weekends
- Willing to work in place of teammates when they are in need
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Jewelry Designer/Hand Crafter - Anita By Design Coastal Creations & More
08.2004 - Current
Stay At Home Wife and Mother - Home
08.1994 - 06.2001
Customer Service Specialist - NCO Club, Kadena Airbase
04.1992 - 10.1994
Administrative Receptionist - Elite Electric Company Inc.
6 2001 - 08.2003
Berkeley High School - GED,
05.1997 - 05.1997