Open To Work
Anita Parks
Concord,NC
Summary
Detail-oriented Healthcare Scheduler and Administrative Professional with experience supporting multi-provider calendars, EHR appointment coordination, HIPAA-compliant documentation, and high-volume call environments. Proven ability to manage scheduling accuracy, optimize workflows, and provide professional patient communication. Seeking a remote role focused on patient access, care coordination, and administrative efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Personal Assistant / Healthcare Scheduler
Intentional Steps Counseling Services
Huntersville, NC
08.2025 - Current
- Schedule and manage therapy appointments using EHR systems for multiple clinicians.
- Communicate with clients via phone, email, and secure messaging regarding appointments.
- Maintain provider calendars, prevent scheduling conflicts, and ensure daily workflow efficiency.
- Ensure strict HIPAA compliance when handling sensitive patient information.
Customer Service Advocate
City of Kannapolis
Kannapolis, NC
08.2023 - 01.2025
- Delivered professional customer support related to city services, billing, and account inquiries.
- Managed high-volume inbound calls while maintaining accuracy and customer satisfaction.
Human Resources & Customer Service Supervisor
Carpenter Industries
Concord, NC
01.2018 - 01.2024
- Supervised customer service operations and supported employee performance and development.
- Developed SOPs, delivered training programs, and resolved escalated service concerns.
Customer Service Representative
Sandhill Telephone Cooperative
McBee, SC
01.2002 - 01.2016
- Provided billing, service, and account support while maintaining high accuracy and satisfaction.
Education
Associate Degree - Medical Computer Specialist
ECPI College of Technology
Charlotte, NCCertification
- Human Resources Assistant Certificate Program, In Progress, UNC Charlotte
- Mental Health Coach Certificate
- CliftonStrengths Gallup Coach Assistant
Work Preference
Job Search Status
Open to workWork Type
Full TimeGig WorkLocation Preference
RemoteSalary Range
$17/hr - $1000/hrTimeline
Administrative Personal Assistant / Healthcare Scheduler
Intentional Steps Counseling Services
08.2025 - Current
Customer Service Advocate
City of Kannapolis
08.2023 - 01.2025
Human Resources & Customer Service Supervisor
Carpenter Industries
01.2018 - 01.2024
Customer Service Representative
Sandhill Telephone Cooperative
01.2002 - 01.2016
Associate Degree - Medical Computer Specialist
ECPI College of Technology